Export Trade Service Desk Clerk

at  MSC Mediterranean Shipping Company SA

EXPORT TRADE SERVICE DESK CLERK

MSC USA - Baltimore
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

JOB SUMMARY:

This position is responsible for providing comprehensive support to the Commercial Trade division with export-related tasks. This role entails managing administrative duties, coordinating with various departments, and ensuring accurate documentation and communication regarding export processes.

QUALIFICATIONS & KEY COMPETENCIES:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving: fundamental
• Productivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software: intermediate

• Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to
• Checks and creates statistics for contract renewals/extensions, NVO licenses, surcharges, GRIs, and rate records.
• Assists in processing AMN, renewal, and new SVC requests for Reefer and Dry non-Bid for BCO and NVO.
• Conducts market research studies; Monitors competitors’ surcharges and announcements, blank sailings, routes and transit times, and competition capacity.
• Maintains meticulous records and files pertaining to export rate agreements, surcharges, exception lists, trade maps, and other relevant documentation.
• Evaluates tariff rates, conducts quarterly rate reviews, and ensures compliance.
• Assist in the preparation of announcements for new and/or existing surcharges and trade maps; Assist in collecting monthly import BRC, GFS, etc., and preparing announcements.
• Update the monthly Export surcharge matrix and distribute to trade/customers.
• Assist in maintaining exception lists for CUC, local charges, etc.
• Maintains internal databases to verify customer financial status to approve in-house BL printing.
• Rate checking / Disputes for non-bids, non-VIP accounts.
• Manages routing guides, maintains uniformity across systems, updates PBI schedules, and monitors equipment availability against trade forecasts to optimize operations.
• Assists customers and Trade with Quotes request.
• Performs administrative tasks such as filing, data entry, and document management.
• Establishes relationships with other departments (Sales/Trades/Intermodal) to develop successful partnerships.
• Collaborate with team members to ensure timely completion of tasks and projects.
• Performs other duties as required.