External Account Manager

at  Air Products Plc

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

JOB DESCRIPTION: EXTERNAL ACCOUNT MANAGER

As The External Account Manager, you will be responsible for the retention and growth of existing Customers within the North East Region. Working in conjunction with the extended account management team (Central Account Managers, Business Development Managers, Retail Development Managers and Customer Services) to deliver against regional and UKI Fiscal Year targets. You will be expected to coach and support other members of the extended account management team where required.

AS EXTERNAL ACCOUNT MANAGER YOU WILL

• Manage Customer Price through the implementation of General & Individual Price increases. Improve Customer Pocket Margin & ensure Real Price improvement through minimizing erosion.
• Grow volume and profitability through seeking new opportunities in the customer base to increase wallet share, offer differentiated products and increase value through upselling.
• Identify optimization opportunities to ensure the correct mode of supply is applied to meet business and customer expectations. Where appropriate engage with BDM’s (PG / LB / GGG) to drive this action.
• Ensure the security of the Customer Base through signed, valid & active contracts.
• Complete and archive accurately supply agreements, technical specifications, and associated contracts within the CRM system. Timely submission of all financially related documentation e.g. DDM.
• Ensure regular proactive stewardship of designated customers through visits using Application & Segment Specialists where appropriate.
• Participate actively in the management of Receivables for the region by collaborating closely with the extended account management team & credit control.
• Provide support for the MSU through activities such as Retail & Retention Campaigns.
• Utilise CRM to record all visit activity with details of key discussions to enable relevant interpretation of customer history by other team members.

Please refer the Job description for details