External Automotive Claims Engineer (M25 Area)

at  Direct Line Group

ABOUT US

Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege and Green Flag. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunity to join our team of engineers with vacancies in our External Automotive Claims Team, on full-time and permanent basis.
PLEASE NOTE: If not based within M25, you must live within commutable distance from M25 in order to be considered for this opportunity.

You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.

• Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
• Support the delivery and management of the AD spend
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
• Develop self to maximise your full potential in the role