Extra Care Location Manager

at  Anchor

Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.
The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.
When you join the housing team, you’ll need a good balance of heart and head to manage property, tenancy matters and relationships with Anchor’s residents and partners.
The Location Manager role is very diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.

You’ll be responsible for:

• Managing properties and enabling residents to live independent lives
• Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
• Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
• When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
• Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
• Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations and delivery of outputs.
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner
• Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Working with external agencies and partners such as local authority commissioners, on site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
• Encouraging all residents to have an up to date and relevant support plan that identifies their individual needs
• Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community

To view a full job description for this role, please copy and paste the link below:
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A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s, of these Anchor has over 100 extra care locations providing additional support and services to almost 4,500 older individuals with long term / complex health needs.