EY Help HR Generalist Advisor (Senior Associate) - Birmingham

at  EY

SKILLS AND ATTRIBUTES FOR SUCCESS

We are looking for people with a minimum one year’s HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes. As a successful candidate, you will have the ability to demonstrate business knowledge as well as use of initiative and pro-activity. Previous experience within a service delivery environment including management of customer relationships in a front line role, particularly providing advice by telephone.
This is an excellent Generalist role with progression opportunities into Employee Relations and case management.

WHAT WE LOOK FOR

We are looking for an enthusiastic individual with excellent communication and customer service skills. If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.

YOUR KEY RESPONSIBILITIES

• Provide a clear explanation of HR policy to employees and counselling managers on a wide range of subjects
• Make decisions and apply commercial judgement in dealing with HR policy issues e.g. parental leave, flexible working etc.
• Appropriately guide employees and line management to help them navigate through the various People/HR intranet pages
• Record details of incoming calls, emails and chats in a timely and accurate manner, tracking through to closure/client resolution, using ServiceNow
• Escalate queries requiring ongoing case support as appropriate to the EY Help HR Counsellor Advice Team or to the EY Help HR Team Leader, as appropriate
• Ensure own comprehensive knowledge of the HR Intranet and share best practice with stakeholders
• Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure
• Build and maintain recognised levels of ‘excellent’ customer service
• Ensure compliance with the Data Protection Act at all times
• Contribute to UK TSS and wider HR projects and initiatives
• Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
• Take responsibility for keeping abreast of EY HR policy and process developments

TO QUALIFY FOR THE ROLE, YOU MUST HAVE;

• A Level qualifications or equivalent (CIPD)
• Must have knowledge of UK employment legislation
• Knowledge of operational HR systems
• Ability to work to and enhance prescribed HR procedures
• Excellent communication and interpersonal skills with an ability to influence and manage stakeholder relationships
• Be able to work under pressure during busy periods, in line with cyclical activities
• Be able to recognise and manage risk effectively