F&B Associate- Portmarnock Hotel & Golf Links

at  Sandman Hotel Group

Join our team and enjoy the many benefits of working with us, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

PRIMARY PURPOSE

The provision of an efficient service of food & beverage to Hotel & Golf Links residents and non-residents in a clean and comfortable environment. Ensuring that the highest standards of hospitality and welcome are demonstrated at all times within the food and beverage areas.

DUTIES/RESPONSIBILITIES

• Greet and acknowledge the guest according to company standards in a timely, friendly and efficient manner.
• Present the guests with the menu and informs them about special items for the day and menu changes.
• Suggest food and beverages to the guest and also try to upsell.
• Always respond to guest requests in a timely, friendly and efficient manner.
• Take beverage orders and serving them to guest in a timely manner.
• Check guests for proper identification and serve alcoholic beverages to guests in accordance with Irish Law.
• Fully aware of the outlet beverage and food menus along with their prices.
• Knowledge of Allergen Information.
• Good knowledge of wine selection, wine service, whiskey selection and beer service.
• Take guest beverage and food orders and accurately input into the micros point of sale system.
• Effectively communicate to kitchen regarding any special preferences or allergies.
• Coordinate with the kitchen staff, bar staff and food runners to ensure smooth operation and guest satisfaction.
• Serve food and beverage to the guest as per the course of order.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils and refilling glasses.
• Properly open and pour wine at the tableside.
• Establish rapport with guests to build loyal and satisfied customers.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Able to upsell all promotion available in the outlet.
• Accurate handling of payments from guests and ensuring all sales are recorded in Micros.
• Knowledge of Portmarnock Policies including cash handling procedures, processing debit and credit cards, processing gift certificates and vouchers.
• Clearing tables and preparing for service by polishing cutlery, glassware and crockery.
• Complete closing duties, including storing all reusable goods, cleaning all equipment and areas.
• Always take responsibility for ensuring a positive guest experience.
• To ensure a very good relationship between The Jameson Bar, Kitchen, Front Office and other outlets.

OTHER RESPONSIBILITIES

• Perform any other assigned reasonable duties and responsibilities as assigned or requested by Manager or Assistant Manager.
• Attend meetings.
• Attend Portmarnock Hotel & Golf Links Training.
• Maintain a professional image at all times.
• Adhere to grooming and appearance standards consistently.
• Manage your time effectively and efficiently.