F&B Captain

at  Novotel

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description

JOB SUMMARY:

As a Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

JOB SUMMARY:

As a Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

GENERAL DUTIES AND RESPONSIBILITIES:

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all Employees have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques bye exceeding Guest expectations and to increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
  Qualifications

GENERAL DUTIES AND RESPONSIBILITIES:

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all Employees have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques bye exceeding Guest expectations and to increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
  Additional Information
  experience is an asset
  Prior experience working with Opera or a related system
  Strong interpersonal and problem solving abilities
  Fluency in English, additional languages are a plu