F&I Manager

at  Dilawri Group of Companies Alberta Region

REV UP YOUR CAREER with Dilawri Group!
Dilawri Group of Companies is actively searching for a Finance and Insurance Manager to join the team at Dilawri Group!

ABOUT US

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Passion for Excellence – To be the best, all the time.
• Integrity – We are professional, ethical, honest and accountable.
• Teamwork – We promote and environment of collaboration and respect.
• Customer Focused – We ensure every customer is satisfied.
• Willingness to Grow – We continuously innovate and improve.
• Make a Difference – We support the communities we serve.

• As an F&I manager you will be operating in conjunction with the sales department
• You must be able to maintain a positive, empathetic, and professional attitude toward customers at all times
• You will function as a key member of the sales team by providing exceptional service to customers as F&I is the last point of contact in the dealership before the customer leaves with their new vehicle
• As an F&I Manager, you will greet customers during the sales process by providing a credit application and asking specific questions about vehicle setup.
• You will explain your role as an ambassador of the manufacturer and major banks in the province
• You must maintain a current knowledge of manufacturer products, rebates, financing, insurance, warranties, leasing and incentive programs
• The F&I Manager presents the customer with a menu on available package options to the customer 100% of the time to ensure that the customer is provided with all package options
• You will obtain waivers or held harmless agreements for products denied by the consumer
• You are also responsible for selling financing, parts and labour agreements, insurance products and other aftermarket protection products to clients
• You will be required to handle and resolve customer complaints in a courteous and professional manner, insuring a positive outcome and maintaining a high level of customer satisfaction
• You will be responsible for follow ups and collection of any rebates and incentive programs
• You will prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
• You will maintain all reports and records as required by the manufacturer, dealership and suppliers
• You will establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
• You will keep customers and staff updated on the progress of a vehicle delivery and keeping the goal of having delivery occur within 2 days in mind throughout the sales process.