Fabric Supervisor

at  Mitie

JOB OVERVIEW

As a FabricSupervisor, you will manage the delivery of all fabric and associated maintenance services across the client site. You will manage a team of engineers plus sub-contractors ensuring that an effective and efficient service is delivered and maintained, service levels are in line with the contractual KPI’s and overseeing supplier / labour costs to ensure financial targets are achieved.
Build a strong working relationship with internal and external customers to ensure that all services are delivered in a professional, timely and cost-effective manner. Compile accurate management information/reporting as required and submit in a timely manner to appropriate stakeholders. Play a key role to support any site audits, including but not limited to, quality, health and safety, environmental and finance.

SKILLS & BEHAVIOURS

• Excellent communication and negotiation skills with customer focused
• Ability to solve problems positively and be pragmatic
• Proven ability to work under pressure and be able to prioritise
• You will have a “can do” attitude with an eye for detail and be able to transmit and encourage the right behaviours

QUALIFICATIONS & EXPERIENCE

• Proven FM competence and experience
• Experience of working in a technical FM environment
• Must have experience within the FM sector in a supervisory and/or customer facing role
  Our market-leading offering provides you with benefits that suit your lifestyle.
  We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
  When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
  We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
  We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
  Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

• Manage customer escalations and communicate effectively
• Promote QHSE best practice and consistency within the team
• Assist Engineers and planning team, providing support, advice and guidance to ensure best use of time and resource.
• Route cause analysis of day to day issue for continuous improvement of processes and data.
• Investigate and provide resolutions to issues that impact first time fix, double job handling and unnecessary sub-contracting.