Facilities Account Manager

at  Fisco Uk

ABOUT THE COMPANY

FISco stands at the forefront of the UK’s rapidly expanding technology-driven facilities management sector. Currently, the company boasts a robust workforce, employing over 300 individuals directly and 2000 indirectly, and is on the verge of achieving an annual turnover of £40 million. Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights.
The Account Manager is there to provide support to the Account Director in the day-to-day management and operation of the Client contracts providing a wide range of services and controlling cost and improving service quality.
The content of the role will include cost review, budget review, internal cost controls, communications and continuous improvement plan, supplier renegotiation, review of customer satisfaction, review of service trend, review of service performance, review of supplier and employee performance. The Account Manager will ensure operational profit exceeds 12% gross margin.

• Maintain, negotiate, and manage the contract specific supplier base.
• Visit all sites nationally in line with quality audit programme or as required by client.
• Maintain, update and review compliance gap analysis.
• To complete and document 12 quality audits report as per audit programme.
• Review and manage all quotes in TASKYE (FISco’s own MIS/CRM) to ensure best practice, price, and compliance.
• Manage communication between customers and suppliers.
• Assistance with production of monthly management reports.
• Chair and minute client meetings as required and produce action points with 5-day SLA.
• Respond to OOH calls where required.
• Mobilise additional service lines and associated schedules as required.
• Analyse TASKYE data to improve value for money where fixed services lines do not exceed 12% gross margin
• Manage change orders for contract.
• To manage change and expectations with client.
• To drive innovation, quality, and continuous improvement initiatives with co-Ordinator & service desk operatives
• Effectively manage suppliers to deliver acceptable levels of service.
• To setup and maintain all scheduled tasks on TASYE as agreed with the clients.
• Manage the Service Desk operatives working within your portfolio
• To analyse service desk data for relevant contracts by building, service line and customer to identify trends
• To manage day to day contract activities.
• To check and maintain fixed services on TASKYE, always ensuring accuracy.
• To provide a management interface with the customers management team, jointly developing the service solution.
• Management of WIP.
• Proactive management of Debt escalations.
• Proactive management of finance queries and escalations.
• Proactive management of overdue variable events to be conducted weekly
• Proactive management of escalated scheduled events to be conducted weekly
• Manage client escalation and complaints and records on TASKYE with clear notes/overview of event.
• Contribute to the innovation, strategical client change ideas and hold Joint Executive meetings (JEM’s) with Clients