Facilities Administrator

at  Open Text Corporation

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is seeking a Facilities Administrator to join our Facilities Management and Operations team in Heredia, Costa Rica. As a key member of the team, you will serve as the first point of contact for the Facilities Operations team, embodying our brand’s values and delivering an exceptional customer experience. Your strong organizational skills, creativity, and enthusiasm will play a vital role in impressing visitors and supporting our internal staff. This position offers an exciting opportunity to thrive in a fast-paced office environment while handling the day-to-day operations.

• Create a positive and professional atmosphere for visitors and employees.
• Own all reception and front desk responsibilities, including answering phone lines, welcoming guests, and assisting employees as needed.
• Support office security by following procedures for guest sign-ins and issuing visitor badges.
• Ensure meeting rooms and conference areas are tidy and ready for daily use.
• Liaise with internal departments such as Finance, IT, and Site Leadership to ensure efficient operations.
• Oversee services with the property manager and third-party vendors to maintain optimal office functionality.
• Manage incoming and outgoing mail and courier packages, ensuring proper handling and delivery.
• Assist in coordinating meeting room bookings and follow up on meeting logistics and catering needs.
• Maintain and update databases, including contact lists and operations training manuals.
• Supervise housekeeping and janitorial services to uphold cleanliness and service standards.
• Input maintenance requests into the building management system and ensure follow-through.
• Maintain a safe and orderly office environment, including kitchens, washrooms, breakrooms, and mailroom areas.
• Conduct monthly checks on AED equipment throughout the office.
• Order and restock office and kitchen supplies, ensuring inventory is managed effectively.
• Coordinate new hire onboarding tasks, such as badge ordering and name plaque creation.
• Assist with events and open-air meetings as required.
• Participate in the Health& Safety committee, conducting monthly inspections.
• Contribute to additional projects as needed, always aiming to create a “best in class” employee experience.