Facilities and Infrastructure: First Line Support Engineer

at  SBV Services Pty Ltd

TECHNICAL IMPLEMENTATION AND SUPPORT

• Serve as the initial point of contact for technical issues, offering support via email, phone, in-person, or remote channels.
• Diagnose issues comprehensively to resolve problems independently or escalate to specialised teams.
• Resolve support tickets within agreed service level agreements, keeping users informed throughout the process.
• Proactively monitor and update incident logs, ensuring effective communication and coordination with stakeholders.
• Troubleshoot software, hardware, and peripherals, leveraging specialist support as needed.
• Install, maintain, and support hardware, software, and systems in alignment with infrastructure guidelines.
• Oversee equipment upgrades based on maintenance contracts and replacement plans.
• Create and present weekly reports on support activities and trends.EXECUTE ANALYSIS AND DESIGN ACTIVITIES
• Deliver technical assistance for ad-hoc projects, planned maintenance, and facilities management initiatives.
• Conduct first-line troubleshooting for hardware, software, integration, and security components.
• Configure, install, and maintain security software, service packs, and patches.
• Adhere to software and hardware installation specifications for optimal building infrastructure performance.

MINIMUM REQUIREMENTS: EXPERIENCE

• 3 years of experience within a facilities and infrastructure environment, of which:
• 1 years of experience working on technical hardware and software
• 2 years of experience working with various facilities and infrastructure industry specialist and related facilities management tools
• Wiring qualifications / knowledge could be advantage.
• Project Management Experience (Advantageous)
• Technical Expertise
• Comprehensive understanding of facilities and infrastructure equipment, including software, hardware, integration, and security.
• Proficiency in electrical and mechanical systems, including testing, troubleshooting, and safety protocols.
• Ability to read and interpret technical diagrams (electrical, mechanical, and wiring).
• Knowledge of building management systems (advantageous).
• Problem-Solving and Analytical Skills
• Strong problem-solving and analytical capabilities to identify and resolve technical issues.
• Ability to conduct thorough diagnostics and implement effective solutions.
• Project and Process Management
• Experience in supporting facilities and infrastructure projects.
• Understanding of project management principles and methodologies.
• Ability to manage multiple tasks and prioritize effectively.
• Communication and Interpersonal Skills
• Excellent written and verbal communication skills.
• Strong interpersonal and teamwork abilities.
• Ability to adapt to changing priorities and work under pressure.
• Knowledge of relevant industry standards, regulations, and best practices.
• Proficiency in relevant software applicationMINIMUM REQUIREMENTS: EXPERIENCE
• National Diploma in Facilities management or related qualification
• Valid Public Drivers Permit (PDP)
• Minimum 4 years of experience in a relevant industry
• Experience in the facilities and Infrastructure industry would be advantageous.

Please refer the Job description for details