Facilities Co-ordinator - NNUH CDC

at  Serco Plc

Facilities Coordinator
Norfolk & Norwich University Hospital – Community Diagnostic Centre (CDC).
Full time, 37.5 hours per week, 5 out of 7
Salary - £13.57 per hour, Agenda for Change, plus Serco benefits.
To manage and be responsible for the delivery of a Soft FM service (Central Support, Domestics, Portering, Waste) within a demanding healthcare environment. This will include the operational management, development, improvement, and growth of the service area the post holder is responsible for, including delivery of the service financial plan.
As part of the Extended Leadership Team (ELT) the role holder will be expected to make and act on operational decisions and set and lead by example under pressure. The Facilities Co-ordinator will maintain a safe working environment adhering to health and safety working practices and other service specific regulations and assist in the delivering a consistent and compliant service.
The post holder will be required to deputise in the absence of the Operations Manager and support other management colleagues.

PEOPLE:

Responsible for people management of the frontline teams, including Recruitment and Selection, Training (mandatory and skills), Performance Development Reviews, performance issues, conduct and absence management, process leavers.
Responsible for reporting conduct and absence cases to MyHR and seeking their guidance.
Responsible for investigating pay queries.
Responsible for accurately recording time and attendance using the T&A system.
Responsible for looking out for the health and wellbeing of Serco employees and acting where necessary.

Strong leadership skills: influence, support and steer a large diverse team.
Highly self-motivated and ability to motivate others.
Effective communication skills: to communicate with employees, patients and Trust staff in formal and informal situations.
Strong written and oral English language skills.
Strong customer care skills.
Strong people management skills including managing absence, conflict, discipline & grievance, performance, learning and development.
Numeracy skills required for understanding budgetary requirements.
Confident with using Microsoft suite as well as online systems such as T&A, MyHR, SAP.
Able to work to agreed standards and follow work instructions.
Working in facilities management / hotel service’s operational role.
Managing a team.
Awareness of good business management practices e.g. staff rostering, policies and procedures, people management.
Problem solving at an operational level.