Facilities Helpdesk Supervisor

at  Southwark Council

ABOUT SOUTHWARK

As a council, we are successful, passionate, and forward thinking. We are committed to tackling injustice and inequalities and rebuilding our local economy following the pandemic, ensuring that our residents and businesses are central to everything we do.
As a diverse central London borough, Southwark faces a range of challenges, which we aim to address through the delivery of the Borough Plan. We are looking for candidates to join our team to help us continue to make Southwark an inclusive borough for all our communities.
Southwark Council is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We monitor our recruitment practices to check that we are employing people in a fair and non-discriminatory way. We also publish annual workforce reports. We are proud to have a workforce that reflects the diversity of our borough.

BENEFITS AND MORE INFORMATION

Working for Southwark Council – Southwark
Salary Range: £35,862 - £41,967
The role
Are you ready to make a difference in your community? At Southwark Council, we’re looking for a dynamic Facilities Helpdesk Supervisor who thrives in a fast-paced environment and has a passion for supporting local government services. This is your chance to lead a dedicated team and ensure smooth, effective facilities management across our entire operational estate!

HOW WILL YOU MAKE AN IMPACT:

We’re looking for a motivated Facilities Helpdesk Supervisor with a sharp eye for detail and a talent for making a real impact and driving positive change. Ideally, you bring a mix of the following:

• Solid background in facilities management, including help desk functions, in public or private sectors.
• Proven ability to manage and motivate a service desk team in a large organization.
• Strong skills in negotiating, instructing, and maintaining relationships with suppliers, contractors, and customers.
• Able to plan, prioritise, and handle multiple deadlines effectively.
• Skilled in MS Office, databases, and help desk software.
• Focused on improving performance through effective FM strategies and systems.
• Flexibility of home working with trips to our London Bridge HQ.

Recruitment timetable
Application Closing Date: 11.59pm on the 14th of October 2024
Interview Date: 23rd of October 2024

APPLICATION PROCESS

If you are interested in applying for this role, please submit a CV and complete the application forms detailing your suitability for the role. The Job Description and Person Specification can also be found at the bottom of this page under attachments.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

WHAT YOU’LL DO:

• Lead and Inspire: Manage a skilled Service Desk team, ensuring they provide exceptional FM support to both internal and external partners. You’ll be the driving force behind a service that keeps Southwark Council running smoothly.
• Drive Performance and Strategy: Develop and design efficient workflow processes that capture critical financial information, support contract management, and shape our long-term financial and procurement strategies.
• Operational Excellence: Take charge of the CFM service desk’s performance, overseeing everything from robust communication with contractors to ensuring our internal and external stakeholders are always in the loop.
• Financial Oversight: With authority to approve expenditures up to £1,000 per transaction, you’ll play a crucial role in managing budgets and supporting strategic decision-making.
• Mentor and Manage: Supervise a team of three, fostering a collaborative and high-performing environment. Utilize cutting-edge IT systems like Manhattan to ensure our processes are as efficient as they are effective.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition