At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
The Fa c ilities & Maintenance Lead in Southern Europe is responsible for the overall retail stores and headquarter office facilities management in the cluster. This role will manage a portfolio of retail locations, managing day-to-day maintenance and repairs orders. S/he will oversee the stores upkeep, equipment maintenance strategy and issue resolution for all Southern Europe stores. This position also leads the planning and execution of other capital facilities projects specific to punch list completion and warranty issues to ensure that they are completed as designed, within budget, on schedule, and to Tiffany & Co.’s standards.

QUALIFICATIONS

• Degree in Engineering, Construction, Facility Management and Building Technology or equivalent work experience
• 5-7 years of experience in facilities management preferably in retail environment with emphasis on integrated real estate services
• Strategic problem solver with service-orientated mindset, able to implement strategic vision and deliver real results
• Excellent communication, negotiation and analytical skills
• A collaborative player who is agile and able to partner across all departments
• Proficiency in Microsoft Project, Excel, Word and PowerPoint
• Ability to read construction documents
• Design and detail oriented. Client focused
• Luxury Retail ExperienceFluent in English and Italian, a third language is an appreciated plus
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• Oversee and coordinate Facility and Maintenance planned activities (ordinary and extraordinary) for all the countries of the cluster.
• Be responsible for coordinating remedial work for store emergencies and ensuring the vendors have a solid plan of action when addressing issues and are following Tiffany & Co standards
• Communicate to the stakeholders and provide updates as needed to ensure that the issues are corrected and work orders are closed in a timely manner. Visit all retail facilities as needed and partner with Retail Excellence Managers to complete quarterly site audits detailing store conditions along with supporting documentation and work orders
• Be the first contact with the stores and headquarter’s staff or any issues in the cluster related to facility and maintenance
• Periodic site inspections to ensure the highest standard aspects and to check execution of planned and extraordinary maintenance activities
• Coordinates contractors, suppliers, and any other stakeholders to supervise the progress of work
• Check the adequacy of sites about health and safety in coordination with RSPP/HSE
• Manage procurement and orders for all material and service needed
• Archive documentations in line with the local regulations
• Organize tendering process to support Finance and Retail Operations to evaluate and select the best contractors
• Collaborate with Retail Operations and Store planning for new opening according to store network development, including site surveys, selection of contractors, organizing all the necessary activities and project management
• Support in Budget estimation and cost control for ordinary and extraordinary activities (purchase order management, collaboration with accounting department and contractor for documentation and payments issues…)