Facilities Management Compliance Lead

at  The Arch Company

ABOUT US

The Arch Company is the largest provider of commercial business space for small to medium-sized businesses in the UK. We have over 5,000 properties comprised of unique spaces, often set in the heart of communities across England and Wales. Most of our properties are related to our railway heritage, which means they are concentrated in the key urban areas, close to major transport links and potential customers.
Our portfolio is full of variety, from bakeries to breweries, mechanics and metalworks, restaurants, retailers and more. We are proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.
We are committed to creating a diverse, inclusive, and equitable workplace, so if you are interested in this job but do not meet every aspect of the job description, we would still encourage you to apply. You might be the ideal candidate for this role, or other positions.

KEY ACCOUNTABILITIES

• Oversee all FM compliance activities related to services as a central function, supporting the Operational FM team.
• Manage compliance certification across the estate, ensuring that current systems are maintained.
• Prepare and communicate regular compliance performance reports, including key metrics, trends, and areas for improvement. Present findings to internal Operations teams and other stakeholders.
• Lead the system delivery and reporting for SFM Health & Safety (H&S) inspections, working closely with the Inspections Manager to ensure alignment with the Safety Culture system and Power BI reporting.
• Ensure robust tracking and enforcement of inspections, driving process improvement and compliance.
• Lead the monthly delivery of the Vacant Property Maintenance Inspections process, acting as account manager for service providers. Ensure all actions are tracked and managed, providing reporting to reassure the business that the vacant estate is always ready for letting.
• Work closely with the Head of Technical Services to manage supply chain partners, ensuring performance is delivered, an effective reporting regime is embeded, and payments are processed promptly.
• Act as key account manager for all supply chain partners, driving continual improvement and ensuring value for money through a robust approval and payment process.
• Establish and maintain a central Quality Management System (QMS), working with business subject matter experts to review and update policies, processes, and guidance regularly.
• Ensure policies and processes are written, trained out and adhered to, taking a lead in the implementation of new central systems as they are established.
• Align and develop the programme management function with wider operations, supporting capital investment projects, lifecycle renewal, and arch examination works.
• Actively participate in business improvement projects, using facilities management experience and data-driven insights to meet broader business objectives.
• Provide line management and leadership to the team, fostering a collaborative and results-driven environment.

SKILLS, KNOWLEDGE, AND EXPERIENCE

• Experience in compliance management across services, with a strong understanding of operational FM teams and processes.
• Proven ability to manage compliance certification and implement systems such as CAFM, with strong reporting and performance tracking skills.
• Solid knowledge of Health & Safety inspections and experience in system delivery, process enforcement, and reporting using tools like Power BI.
• Demonstrated experience in property maintenance management, including working with service providers to ensure operational readiness and transition between maintenance providers.
• Key account management experience for service providers, ensuring value for money, effective escalation management, and efficient approval and payment processes.
• Expertise in establishing and maintaining a Quality Management System (QMS), with leadership in policy and process implementation.
• Strong experience in programme management for capital investment and lifecycle projects, with a focus on driving business improvement initiatives.
• Understanding and interpreting data and constantly reviewing processes to move the business forward, managing through change are key to this role.
• Proven team leadership and line management skills, fostering a collaborative and results-driven environment.

The FM Operations Team is going through an exciting transformation programme which has seen significant change in both structure and process as we mature our delivery model. We have made a significant step change in our delivery by awarding a new maintenance service provider to deliver planned, reactive and small project work and we are now increasing our leadership team by recruiting a Regional Facilities Manager to strengthen our existing operating model in London.
The FM Compliance Lead is responsible for the programme management of our FM activity, oversight of service partners & systems, as well as the provision of reporting to enable effective operational delivery and maintain demonstrable compliance. You will manage a key part of our team that drives performance through our site teams and supply partners, whilst ensuring co-ordination with the wider business. You will be working closely with the Head of Facilities Management Services and the Head of Technical Services as new processes and systems are developed. With a strong operational FM background, you will use the data available to review and improve any current processes and provide regular reporting back to the SFM team and across the organisation.