Facilities Management Service Support Manager

at  John Lewis Partnership

AT A GLANCE

• Contract Type - Permanent
• Location - The role can be based at either our Bracknell or London campus based on your preference. Please be aware that the role requires significant travel to our branches.
• Working Pattern - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you’ll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. Typically the team currently spends 1 day in the office per week and approximately 2 days visiting branches.
• Salary range - The salary range for this role is set at £43,700 - £65,500 per annum

ESSENTIAL SKILLS YOU’LL NEED

• Experience of Facilities Management delivery - implementing and managing maintenance systems
• Proven history of quality maintenance services
• Experience with outsourced service providers
• Excellent stakeholder management and communication skills

DESIRABLE SKILLS AND EXPERIENCE

• RICS or IWFM membership
• Safety qualifications (NEBOSH)
• Understanding of service contracts
  For External applicants - Please click on the link below for the full job description.
  For Internal applicants only - To view the job outline for this role please copy and paste the following link into your browser INTERNAL LINK ONLY

ABOUT THE ROLE

We are excited to be recruiting this role within our Facilities Management (FM) Team reporting into the Senior Contract Manager. In this position you will work closely with our Waitrose FM Service Delivery Leads to ensure that our Waitrose Retail buildings are safe, legal, and operate smoothly without interruptions. Collaborating with the branches you will align Facilities Management Services (Hard and Soft Services) with annual objectives to meet financial, safety, and sustainability targets.
By aligning yourself to a Line of Business you will be focusing on Waitrose to ensure excellent and consistent customer service. At times you may be asked to support John Lewis Retail.

KEY RESPONSIBILITIES

• Oversight of the third party re: delivery of the planned and reactive maintenance work for your areas of responsibility
• Ensure all compliance, safety and assurance and insurance requirements are delivered in a timely manner to keep the partnership legally compliant and trading without risk or impact
• Budgetary management of the revenue and capital spend for your area of responsibility
• Oversee the resolution of service escalations
• Accountability for key metrics and measures to track business benefit in support of the overarching strategy.
• Identify areas for improvement and opportunities for cost saving and innovation.

BENEFITS OF THE PARTNERSHIP AND THE ROLE

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• Hybrid Working.

• ️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).
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  - - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
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• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

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• You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

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• Simple cycle to work support scheme

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• We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

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• Health Care cover

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• Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/