Facilities Manager

at  CBRE

EXPERIENCE REQUIRED:

• Expert organizational skills and an advanced inquisitive mindset.
• Member of BIFM or another FM professional body
• Ideally educated to Degree level
• People management skills and the ability to communicate at all levels
• PC Literate – Word, Excel, and Ideally with Lotus Notes experience Ability to work as part of a team, as well as independently.
• Confidential and discrete approach with calm manner, ability to work under pressure and with changing demands and priorities.
• Commercial and financial awareness
• Technical Background with an understanding of HVAC systems within Buildings
• Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning)
• Travel as the role requires to support the office in both Frankfurt and Dusseldorf

KEY RESPONSIBILITIES:

• Managing local client and CBRE budgets and report any out-of-line situations
• Control and manage service charge accounts where appropriate, providing monthly report data to Regional Facilities Management Director and Finance Manager
• Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
• Conduct supplier surveys on MySupplier, compile Customer Monthly Management Report and Subcontractor reviews with the Chief Engineer
• Carry out site inductions and organise training for the team.
• Helpdesk coverage including but not limited to; logging, distributing and closing of planned maintenance and reactive calls on Corrigo.
• Mitigating KPI failures and proactively managing Corrigo WO’s for the technicians and re-assigning to the correct personnel
• Strong lines of communication to user population on all BAU activity
• Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements.
• Sharing of best practice
• Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
• Maintain a motivated team by management and personal development of all local based staff
• Organising monthly team meetings
• Performance Management
• Provision of strong upward and downward communications within the team
• Overall operational management within designated site area. Cleaning, Security & Specialist Sub Contractors
• Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas
• Development and implementation of Customer Service strategy for location
• Developing partnering relationships with key client/s in the location
• Manage and motivate team in line with IIP accreditation and guidelines.
• Delivery of “One Team” methodology within location
• Establishment of in depth knowledge of client culture with particular focus on Real Estate and Site Organisation
• Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
• Promote and sponsor a culture of continuous improvement and best practice.
• Support Completion of client monthly report
• Manage resources both human and technical to maximise quality of services delivered
• Raise/review Purchase Orders, comprehensive spend tracking, process supplier invoices and resolve any queries whilst chasing debt to keep within contractual terms.
• Policy and procedure compliance
• Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements.
• Log in hazards & customer feedback on the QHSE Management Portal
• Maintain eLogbook’s and logbooks compliance.
• Obtain supplier quotes and uploading onto the internal system for client approval.