Facilities Manager

at  CBRE

PROFILE:

• Minimum Bachelor degree or comparable level of experience in Facilities Management, particularly in a commercial/office & Life science industrial environment.
• Experience in managing a client Head Office / Regional Hub location.
• Strong experience in managing health and safety.
• Understanding of technical services
• Ability to work in French, Dutch and English
• People manager who’s capable of leading and inspiring a management team, operational staff and contractors.
• Experience in Facility Soft service / handyman / Hard Services & Project works.
• Minimum 5 years of leadership experience. Leading and motivating a big team.
• Able to function on / and interact with different levels within the organization and act as the SPOC of the site.
  Required skills and competencies:

Education and experience:

• Experience in managing budgets for operations and maintenance.
• Good practical knowledge and understanding of systems and procedures.
• Knowledge of project management.
• Practical knowledge of Windows Office environment.

Personality:

• Team leader (guidance to his/her teams) and team player (common initiatives).
• Decision maker with sound business judgement.
• Self-driven, with a sense of urgency for solving problems and taking action.
• Strongly customer service orientated
• Strong safety leadership
• Ownership of assigned equipment, budgets and actions.
• Organizes own work and priorities within agreed objectives
• Problem solver, with good feeling for realistic, simple and cost-effective solutions
• Continuously looking for added value and operational excellence of installations and procedures
• Good communicator to all levels of the organization.

Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
Languages: Dutch, English, (French is a +)

Attitude:

• Stress-resistant & teamplayer
• Flexible
• Open for new challenges
• Eager to learn / hands on mentality

PRINCIPAL DUTIES:

• Be the local representative of CBRE. Actively engage with customers (including senior business leaders) on site to develop strong relationships and high levels of customer/client satisfaction.
• Demonstrates visible leadership in all aspects of Safety and actively engages their team and contractors to continually strive for safety excellence.
• Inspire and behave with unquestioned integrity and in accordance with CBRE Ethics Policy and Standards of Business Conduct.
• Implement facility management process and ensures that process including safety / health / environmental are practiced on a day / day basis
• CBRE Logbook Owner / Overview. Ensure that logbooks are fully implemented and maintained for the site. Ensuring that all site audits are completed in line with CBRE schedule.
• Responsible for FM standards and delivery through KPI’s/SLA’s
• Responsible for adherence to CBRE QHSE processes and procedures
• Responsible for adherence to CBRE processes and procedures
• Understand local Life Science Business Continuity Plan and provide support where required
• Maintain regular contact with client and building occupants by developing a strong business relationships
• Continually review and improve customer service
• Undertake co-ordination of ad hoc project work and events
• Effective use of client and CBRE IT systems as required
• Manages and motivates all Facilities personnel including relevant contractor personnel, to achieve target business results and objectives.
• Manages contractor provided services and monitors key performance indicators, service statistics and trends, and all associated costs.
• Manages the delivery of efficient and cost-effective Facilities Management services
• Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc.
• Continually challenges the CBRE team and subcontractors to identify innovation and efficiency opportunities for the site in order to achieve site savings targets.
• Monitors client demand for support Hard and Soft services and maintains strong client communications to align service offerings and service levels with current client business needs.
• Stewards relevant assets and ensures optimum asset value.
• Manages the development of best practice facility management services through benchmarking, networking, and use of the CBRE Internal Resource Program.
• Ensures the implementation of continuous improvement procedures by implementing amongst others the Client Facility Management Performance Plan.
• Conduct goal setting activities and performance reviews for your direct reports. Manage personnel, including recruiting, talent development, succession planning, training, rewards/recognition and any performance management or disciplinary requirements. Deploy resource strategies to maximize headcount and skill base across the account and ensure there is a succession plan in place for key roles on site.