Facilities Manager

at  Cleantech

QUALIFICATIONS:

• NVQ Level 3 or equivalent experiential learning.
• IT Literacy and familiarity with computer packages i.e., Microsoft Office.
• Qualified First Aider - desirable
• IOSH qualification - desirable

SKILLS & EXPERIENCE:

• Demonstrable experience of managing multifunctional services and teams.
• Experience of working in a customer service environment and experience of customer liaison.
• Experience of building and maintaining effective working relationships across service areas and with a wide range of customers.
• Experience of implementing Health and Safety legislation
• Experience of quality management, implementation and monitoring.
• Experience of monitoring and controlling resources.
• Direct line management experience of managing medium to large groups of staff with knowledge of team building, communications and staff motivation.
• Experience of Performance management.
• Evidence of introducing change, providing quality services, improving efficiency and demonstrating value for money.
• Experience of building audit, defect reporting, and maintenance issues.
• Experience of BICs implementation - desirable
• Experience of dealing with customer complaints- desirable
• Experience of event management and operations - desirable

KEY RESPONSIBILITIES:

• To manage the Building environment ensuring safe, compliant and quality services are provided and that all statutory requirements and procedures relating to legislation, fire and health and safety are undertaken.
• To develop effective customer relationships, with internal and external customers, conducting Building User Group (BUG) meetings, and ensuring customer satisfaction with the service provided.
• To coordinate actions emerging from the BUG user group, liaising with relevant services as appropriate, feeding back on activities and events relevant to the Building and its surrounding environment and taking ownership for the delivery of tasks and resolution of issues
• To monitor and coordinate services and activities delivered within a building ensuring safe working practices are adhered to, working across services to provide a single holistic response to issues.
• To implement the Estates Services Quality standards, monitoring adherence to agreed work procedures, resolving areas of non-compliance and meeting customer need.
• To participate in inter-departmental project meetings and take an active part in regular Health & Safety and service level agreement meetings.
• To manage the Facilities Supervisors & Cleaners including the organisation of work schedules, staff development meetings and appraisals. To participate in Disciplinary meetings or related issues and to monitor staff absenteeism.
• To conduct/ participate in interview, selection and induction processes, ensuring appropriate recruitment, selection, induction, management and development of staff including overseeing the delivery of staff training in line with the Training Matrix.
• To monitor compliance with health and safety legislation including hazard identification and auditing and routine testing/ checking of fire safety points / alarms. To ensure all documentation relating to health and safety matters are correct and up to date.
• To utilise technology to manage service information and activity, targeting resources based on identified need.

DUE TO THE NUMBER OF CVS BEING SENT TO US UNDER CURRENT MARKET CONDITIONS, UNFORTUNATELY WE CANNOT RESPOND TO ALL APPLICATIONS. IF YOU HAVE NOT HEARD FROM US WITHIN 3 WORKING DAYS PLEASE ASSUME THAT YOU HAVE NOT BEEN SHORTLISTED ON THIS OCCASION. WE WILL, HOWEVER, BE VERY HAPPY TO RECEIVE FUTURE APPLICATIONS FROM YOU FOR OTHER ROLES.

Am Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF pleas