Facilities Manager - Maternity Cover

at  Rapport

Join our Rapport team, based near Battersea Power Station as we seek adynamic Facilities Manager! We’re looking for talented professionals with a blend of operational expertise and cross-functional administrative skills, along with a knack for exceptional customer service. You’ll play a key role in overseeing site operations to ensure exceptional delivery of both soft and hard services. Your ability to connect with clients and customers at all levels, while providing clear and timely updates, will be essential to our success.
The Facilities Managers will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.
Type of Contract: Full-time, Maternity Cover (FTC)

SKILLS AND REQUIREMENTS:

• Previous soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces (upscale/blue chip)
• Strong understanding of H&S law
• Highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools
• A strong people manager with role model management behaviors
• Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call center services
• Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value
• Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner
• Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs

• Interface with clients, RE&D, and internal/external vendors.
• Coordinate contractors for property services, ensuring compliance with SLAs and KPIs.
• Develop and manage service budgets with a focus on financial responsibility.
• Address client concerns and maintain positive relationships with stakeholders.
• Implement and oversee health and safety protocols in line with organizational standards.
• Conduct regular property inspections and evaluations for quality assurance.
• Utilize industry-specific IT tools for efficient facility management.
• Drive initiatives in hard and soft FM services, enhancing service delivery through technology.
• Support refurbishment, renovation, and office relocation projects.
• Manage project plans and reporting (risk logs, progress reports, etc.).
• Coordinate access for external vendors and contractors.
• Provide hands-on support to ensure timely task completion.
• Participate in HR processes to build a skilled and motivated team.
• Liaise with landlords to fulfill service charge responsibilities.
• Manage consumables for record-keeping, stock control, and audits.
• Oversee post room and fabric services delivery.