Facilities Manager

at  Mitie

OBJECTIVES:

• To successfully take responsibility for and manage service delivery, and issues resolutions for the buildings on the County Hall complex.
• Working in partnership with the MITIE senior contract team ensure delivery of the account service plan, and performance to account targets and budgets are achieved/exceeded.
• Manage key activities to ensure profits are maximised, risks are minimised, compliance to customer and industry standards.
• Maintain, develop and enhance both current and new customer and stakeholder relationships .
• Ensure the highest level of commitment, awareness and results on QHSE issues
• To successfully manage the sites soft service delivery teams, within the agreed job role parameters, and to ensure compliance with contract requirements.

NOTE:

• This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

ROLE & RESPONSIBILITIES:

• This is a static based Facilities Manager (FM) role providing a service to our client at Essex County Council, at their flagship office – County Hall. The FM will be responsible for the successful management of the sites facilities services, cleaning and landscaping delivery teams

MAIN DUTIES:

• To support and deputise as required for the Regional Facilities Manager (RFM)
• Complete governance of all contract activities across the region.
• To pro-actively demonstrate and work to the Company’s values of People, Passion, Fresh Thinking and Exciting Futures.
• To efficiently and cost effectively manage and develop the site portfolio.
• Continuous improvement attitude which welcomes change and focuses on delivery and exceeding customer expectation both internally and externally;
• Establish and manage site and area escalation procedures to ensure an effective response;
• To manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan;
• Establish and maintain effective contingency planning;
• To manage all necessary induction, operational risk scenarios, and safety training requirements across the areas of responsibility;
• To meet and/or exceed financial targets including but not limited to WIP, debt and GRN process;
• To assist with the management of site budgets to target;
• To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations;
• To monitor and control supplier, sub-contractor and labour costs;
• To manage the ordering, delivery and set up of specialist furniture for the ECC client as outlined by Access to Work and Occupational Health reports;
• Ensure all Access to Work resources are managed in a timely manner, communicating with the customer, other ECC agencies and the Mitie Facilities Manager for the delivery site;