Facilities Manager

at  Mitie Group plc

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We’re the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we’re very proud of this. Join us and together there’s no limit to what we can achieve.
Job Title: Facilities Manager – Mailbox and Shrewsbury

Key Accountabilities:

• Full ownership and accountability for all services provided on site to our clients
• To manage, develop and implement FM maintenance tasks both reactive & PPMs (Planned Preventative Maintenance) maintaining a strong operational performance and 1st class service to the BBC
• Act as main point of contact to client and customers
• Develop a relationship with the relevant BBC contacts, to align operational and site-specific goals / requirements
• Work with all FM service lines to provide support and guidance and always ensure excellent service delivery to the Client and Customers
• Ensure that disruptions are kept to a minimum and liaison with key suppliers is maintained and there is no impact to broadcast
• Maintain high levels of customer satisfaction by continually reviewing and improving Customer Service and Customer/Client Satisfaction is demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment
• Identify additional works for the site/s and be responsible for initiating value add initiatives
• Awareness of contractual obligations
• Ensuring that Safety, Security and Resilience arrangements relating to FM are in place to ensure uninterrupted operations 24/7. Ensure sites are secure by ensuring Security policies are followed and management of access control system is in order
• Ensure that Business Continuity arrangements are in place, and regularly tested for all buildings under your control
• Support the delivery of additional projects across the portfolio in conjunction with the projects team.
• Regular Building walks of each of the sites across the region to identify any required works, log these and follow through to completion by liaising with teams responsible
• Provision and compilation of accurate reporting in line with KPI’s and SLAs and assist ROM in monthly reporting
• Overall management of work order management to ensure minimal monthly breaches or failures
• Any other duties that may be required and which are considered by the line manager to be consistent with the level and the general responsibilities of the role

PERSON SPECIFICATION (Experience/Qualifications/Skills):

• Substantial quantifiable and demonstrable experience in a similar role
• Operational understanding of Facilities Maintenance and building services within a client focused environment including day to day management knowledge as well as tactical and strategic planning.
• Demonstrable experience of budget management and finance reporting.
• Recent successful experience of controlling a total FM contract involving hard and soft services for significant contract values.
• Experience of Project Management dealing with sub-contractors and supply chain within a complex multi-faceted operation.
• Commercially aware with a good understanding of cost controls and budgets
• Sound knowledge of QSHE – ideally IOSH or NEBOSH certificate, minimum of IOSH Managing Safely certificate.
• Membership of a professional body e.g., IWFM desirabl

The Facilities Manager will have overall accountability to the Regional Operations Manager/Head of Operations. You will have Operational activities experience with a focus on Service Delivery, Client
Liaison, Contactor Management, Statutory and Contractual Compliance, Health and Safety and line management of site-based teams.

Key Accountabilities:

• Full ownership and accountability for all services provided on site to our clients
• To manage, develop and implement FM maintenance tasks both reactive & PPMs (Planned Preventative Maintenance) maintaining a strong operational performance and 1st class service to the BBC
• Act as main point of contact to client and customers
• Develop a relationship with the relevant BBC contacts, to align operational and site-specific goals / requirements
• Work with all FM service lines to provide support and guidance and always ensure excellent service delivery to the Client and Customers
• Ensure that disruptions are kept to a minimum and liaison with key suppliers is maintained and there is no impact to broadcast
• Maintain high levels of customer satisfaction by continually reviewing and improving Customer Service and Customer/Client Satisfaction is demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment
• Identify additional works for the site/s and be responsible for initiating value add initiatives
• Awareness of contractual obligations
• Ensuring that Safety, Security and Resilience arrangements relating to FM are in place to ensure uninterrupted operations 24/7. Ensure sites are secure by ensuring Security policies are followed and management of access control system is in order
• Ensure that Business Continuity arrangements are in place, and regularly tested for all buildings under your control
• Support the delivery of additional projects across the portfolio in conjunction with the projects team.
• Regular Building walks of each of the sites across the region to identify any required works, log these and follow through to completion by liaising with teams responsible
• Provision and compilation of accurate reporting in line with KPI’s and SLAs and assist ROM in monthly reporting
• Overall management of work order management to ensure minimal monthly breaches or failures
• Any other duties that may be required and which are considered by the line manager to be consistent with the level and the general responsibilities of the role.

Health and Safety:

• Maintain a good working knowledge of relevant Health & Safety legislation
• Manage any FM involvement with Fire and Water Risk Assessments and ensure remedial actions are closed out within the required time limits
• Assist ROM/HoO with Director Audit requirements
• Carry out regular site audits e.g., KPI, QHSE, Cleaning etc.
• Ensure incident management plans are kept updated.
• Maintain a safe working environment within the areas of responsibility and champion zero accidents and incidents
• Ensure monthly reporting of hazards and interventions is carried out and all actions are closed out within the required time limits.

PERSON SPECIFICATION (Experience/Qualifications/Skills):

• Substantial quantifiable and demonstrable experience in a similar role
• Operational understanding of Facilities Maintenance and building services within a client focused environment including day to day management knowledge as well as tactical and strategic planning.
• Demonstrable experience of budget management and finance reporting.
• Recent successful experience of controlling a total FM contract involving hard and soft services for significant contract values.
• Experience of Project Management dealing with sub-contractors and supply chain within a complex multi-faceted operation.
• Commercially aware with a good understanding of cost controls and budgets
• Sound knowledge of QSHE – ideally IOSH or NEBOSH certificate, minimum of IOSH Managing Safely certificate.
• Membership of a professional body e.g., IWFM desirable