Facilities Manager

at  OCS Group

EXPERIENCE:

• Demonstrated experience in a high-profile, customer-facing environment, with a strong focus on service excellence and client satisfaction.
• Proven leadership skills with the ability to inspire and influence a team, while also being hands-on and willing to drive change at an operational level.
• Experience in conducting performance reviews, mentoring staff, and driving a high-performance culture.
• Exceptional time management and organisational abilities, with the capacity to prioritise tasks effectively and manage multiple projects simultaneously.
• Strong attention to detail and the ability to work under pressure in a fast-paced environment.
• Comprehensive understanding of managing large portfolios or single sites with full Mechanical and Electrical (M&E) responsibilities.
• Proficient in using MS Outlook, Word, Excel, and PowerPoint, with the ability to generate and present detailed reports.
• NEBOSH qualification or equivalent is highly desired, along with any other relevant industry certifications.

OVERVIEW OF THE ROLE

We are seeking an accomplished and proactive Facilities Manager to lead and inspire our site-based teams across multiple locations in Scotland, including Edinburgh, Glasgow & Aberdeen.
You will be responsible for ensuring the delivery of high-quality total FM contract including both soft and hard services, while managing building operations for our esteemed client, ensuring that all facilities related tasks are completed in a professional and timely manner. This role demands a strong focus on maintaining compliance, optimising performance, and creating an environment of excellence in service delivery.
As part of this exciting opportunity, you will play a pivotal role in supporting our client’s relocation of two offices to prestigious new spaces. As the Facilities Manager, you will not only be integral to the seamless execution of these moves but also in setting the stage for elevated standards and driving future successes. Your expertise will be at the forefront of creating an exceptional workplace environment that embodies innovation and excellence.

MAIN DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day delivery of both Hard and Soft FM Services operation of the contract, ensuring compliance with both client and company standards
• Drive operational excellence by leading, mentoring, and developing a team to deliver top-tier services within budget constraints.
• Ensure all services are delivered in line with company policies, contractual obligations, and client expectations, fostering a culture of continuous improvement.
• Oversee the implementation and management of all planned and reactive maintenance activities, ensuring compliance with company accreditations such as ISO:9001, 14001, and OHSAS:18001.
• Maintain full compliance with HSE and statutory requirements, ensuring all works are conducted safely and in accordance with risk assessments and method statements.
• Act as the primary point of contact for our client, ensuring engagement is through quality, responsiveness, and innovation.
• Develop and nurture strong client relationships, ensuring that customer satisfaction is consistently achieved and sustained.
• Conduct regular performance reviews, 121s, and team meetings to ensure that all team members are aligned with company goals and objectives.
• Utilise Management Information (MI) reports to assess individual and team performance, implementing targeted actions to address any areas of under-performance.
• Lead by example in managing the people plan of the contract, ensuring high standards in recruitment, succession planning, and ongoing staff development.
• Ensure that all HR policies and procedures are consistently applied across all locations, maintaining a fair and compliant working environment.
• Develop and implement organisational plans that align with the strategic objectives of the company, ensuring that the contract remains profitable and meets all KPIs.
• Provide detailed and timely reports to the National Account Manager, highlighting successes, challenges, and opportunities for improvement.