Facilities Manager

at  Rapport

Rapport is looking for a Facilities Manager who will be the culmination of all the skills and resources of a proven professional with additional cross-function administration expertise and exceptional customer experience skills. The incumbent must have a strong emphasis on managing site operations critical to ensuring consistent delivery and highest performance levels for soft and hard services. Ability to interact with the Client and customers at all levels and provide multiple, structured/or ad–hoc timely and accurate status reporting.

SKILLS AND REQUIREMENTS:

• Minimum 7 years of soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces (upscale/blue chip)
• Strong understanding of H&S law
• Highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools
• A strong people manager with role model management behaviors
• Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call center services
• Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value
• Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner
• Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs

The Facilities Manager will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.

Key responsibilities include:

• Interfacing with the Client, RE&D, and their nominated internal and external vendors/partners
• Coordinating and engaging with contractors for necessary services, ensuring high standard of property upkeep, in accordance with agreed SLA’s and KPA’s
• Developing and managing service budgets with a focus on financial responsibility and be fiscally prudent
• Engaging with the Client to address concerns, providing solutions, and maintaining positive relationships with key stakeholders
• Implementing and overseeing health and safety protocols in compliance with organizational standards
• Conducting regular property/site inspections, evaluations and site visits to ensure adherence to quality standards
• Utilising industry-specific IT applications, tools, and resources for efficient facility management and increased uptime.
• Driving new initiatives within the hard and soft FM services under remit, enhancing services provided by maximizing technology and innovation in the process, and communicating best practice across the team
• Supporting refurbishment, renovations, and office relocation projects
• Managing project plans and accurate reporting (i.e. risk, issue and action logs; progress reports), including small churn work/moves and changes.
• Coordinating access management to site for external vendors and contractors
• Providing hands on support as required to task owners to ensure timely completion of all assignments
• Proactively participating in HR processes (e.g., Recruitment, Talent Attraction and Development) to ensure the team has the appropriate skillset and attitude to utilize available tools and resources for the provision of a high quality service
• Liaising with Landlord to ensure the delivery of service charge responsibilities
• Consumables administration management for record keeping, stock control and audits.
• Managing delivery of post room/fabric services