Facilities Manager

at  Ridge Partners LLP

EXPERIENCE AND SKILLS REQUIRED

• Manage all facility management contracts, specifically Total Facilities Management contract
• Collection and analysis of performance metrics to ensure suppliers meet contractual obligations, including service level agreement targets
• Review of contracts to ensure that they continue to meet facility management needs and offer value for money
• Identification of supplier service improvement actions to deliver enhanced provision and/or performance
• Holding service review meetings with key suppliers to ensure that deliveries are in accordance with the contracted provision
• Verifying, challenging and approving the payment of supplier invoices
• Measuring the perceptions of how services are delivered and consumed to inform service improvement activities
• Acting as the point of escalation for issues relating to facility management contracts
• Reviewing all aspects of contractual performance to ensure that lessons are learned by both external and internal stakeholders
• Holding weekly meetings with contracted support
• Reporting any issues in a timely manner
• Negotiating with suppliers to resolve contractual issues
• Feeding into Statements of Requirement to ensure that ongoing support needs are satisfied
• Evaluating supplier submissions to ensure that third-party support provision is fit for purpose
• Regularly meeting with internal stakeholders, ensuring a firm understanding of their requirements and the fulfilment of these requirements
• Conducting regular surveys with the client’s staff to assess service and adjust facility management contracts
• Acting as focal point for all facility management hard service contracts and second point of contact for soft service contracts
• Assisting in the forecasting of the facility management budget
• Assisting in the forecasting of the facility management budget
• Conducting and approving Risk Assessments and Method Statements
• Providing reporting stats on FM contracts and suppliers as required
• Supporting the client with all facility management audit requirements
• Managing facility management intranet pages.

EXPERIENCE AND SKILLS REQUIRED

To thrive in this role, you’ll need the following essential skills:

• Proven experience in Facilities Management with specialist knowledge of hard services
• Experience in managing a total facilities management contract
• SAP experience
• Good interpersonal skills to establish and maintain working relationships.

Ridge is a Built Environment Consultancy. We provide our clients with access to a wide range of integrated expertise and professional disciplines to help them transform the quality and sustainability of the built environment.
Our people make what we do possible, helping us lead the way with quality, innovation, and entrepreneurial spirit. That’s why we challenge them to be the best they can be and offer exceptional training and career development opportunities at all levels.
Ridge and Partners LLP

THIS ROLE IS TO BASED ONSITE DIRECTLY WITH OUR CLIENTS IN TAUNTON.

As the Facilities Manager for our client, you will be responsible for the management of suppliers and contracts that underpin the services provided to the Facilities Management (FM) team, You will provide pivotal support and be the key interface between the Ridge and the client, and the client and their supply chain, ensuring customer centricity remains at the forefront of the suppliers’ motivations.

ROLE AND RESPONSIBILITIES

This is a varied role, where you’ll be providing day-to-day general client management tasks, with a particular focus on liaising with contractors, ensuring contract compliance, collecting and analysing performance metrics, audits, investigating customer issues across any contracted service, progressing service improvements with suppliers to deliver enhanced provision and/or performance, negotiating and resolving contractual issues, creating an end to end management of injected works (small works orders) and ensuring contracts continue to meet the client’s needs, while maximising value for money.
You’ll work closely with internal customers and stakeholders, managing requirements and ensuring the Facilities Management contracts fulfil these requirements in a timely, efficient and suitable manner. You will be the subject matter expert in all hard Facilities Management areas, providing cover for soft services and be the first point of escalation for all contractual issues, referring to Procurement colleagues.

To thrive in this role, you’ll need the following essential skills:

• Proven experience in Facilities Management with specialist knowledge of hard services
• Experience in managing a total facilities management contract
• SAP experience
• Good interpersonal skills to establish and maintain working relationships