Facilities Work Order Coordinator

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a FACILITIES WORK ORDER COORDINATOR, supporting the FACILITIES AND ADMINISTRATION FAMILY, you will be trusted to operate and maintain the Maximo work order platform for the Facilities Service groups in support of the Facility Service Center at our FORT WORTH MAIN, FORT WORTH, TEXAS, (US).

In this role, a typical day will include:

• Answering internal facility work order telephone and radio calls and identifying problems or urgency.
• Approving or denying service requests to ensure all facility service requests are assigned to the appropriate trades and/or departments.
• Promptly responding to service requests and escalating to appropriate personnel to ensure potential risk is avoided, especially for requests submitted as ‘urgent’.
• Submitting service requests into the Maximo application and tracking repair progress to ensure service requests are completed as required.
• Creating and editing work orders ensuring pertinent information is included.
• Providing work order status updates to technicians and customers.
• Closing work orders after ensuring all vital information is included.

• Answering internal facility work order telephone and radio calls and identifying problems or urgency.
• Approving or denying service requests to ensure all facility service requests are assigned to the appropriate trades and/or departments.
• Promptly responding to service requests and escalating to appropriate personnel to ensure potential risk is avoided, especially for requests submitted as ‘urgent’.
• Submitting service requests into the Maximo application and tracking repair progress to ensure service requests are completed as required.
• Creating and editing work orders ensuring pertinent information is included.
• Providing work order status updates to technicians and customers.
• Closing work orders after ensuring all vital information is included