Facility Executive

at  DB GOLF TRAINING PERFORMANCE CENTER PTE LTD

JOB DESCRIPTION:

Provide outstanding assistance and support to customers before, during, and after their purchase of products or services, while also managing the facility and overseeing daily operations.

QUALIFICATIONS:

• Bachelor’s degree in Management, Business Administration, or a related field.
• Proven experience in management or a similar role.
• Strong knowledge of building systems.
• Excellent organizational and multitasking skills.
• Strong problem-solving and decision-making abilities.
• Good communication and interpersonal skills.
• Skills and proficiency in using office software (e.g., MS Office).Customer-centric mindset

• Perform general administrative tasks such as filing, data entry, and managing correspondence.
• Assist with scheduling lessons and meetings, payments and issuing invoices.
• Handle office administrative functions.
• Assist in preparing reports, presentations, and other documents as needed.
• Manage and update facility-related records and documentation.
• Providing product information, troubleshooting guidance, and technical support as needed.
• Processing orders, returns, and exchanges accurately and on time.
• Collect payments from clients for facility-related services.
• Issue invoices to clients and follow up on outstanding payments.
• Maintain accurate financial records and documentation of all transactions.
• Ensure the facility is fully operational and well-maintained.
• Supervise and manage staff and provide training and support to ensure high performance.
• Manage inventory of facility supplies and equipment.
• Optimize the use of facility space to meet organizational needs.
• Track expenses and manage financial records related to operations.
• Implement and manage protocols to protect the facility and its occupants.
• Manage the day-to-day operations of the facility, including cleaning and maintenance.
• Maintaining a positive and empathetic attitude toward customers at all times.
• Building and maintaining strong relationships with customers to ensure satisfaction and loyalty.
• Keeping records of customer interactions, transactions, comments, and complaints for analysis and reporting purposes.
• Contributing to continuous improvement initiatives by providing feedback on products, services, and processes.
  Adhering to company policies, procedures, and service standards while delivering exceptional customer service.