Facility Services Coordinator

at  Marks

What you’ll do

This position requires a customer-centric attitude with a demonstrated track record of providing excellent customer service to both internal and external clients, strong attention to detail and the ability to prioritize and multitask in a fast-paced work environment. Additionally, this role assumes overall responsibility for all maintenance related issues and the manner in which resolution is executed.

• Daily tasks include general building maintenance, housekeeping support and coordination, equipment maintenance, employee health and safety, service order request management, event planning, meeting room management, support for food services and catering, parking administration and landscaping.
• Receive, process and validate Help Desk service requests received by telephone, e-mail, and personal visits, and maintain service call / work order tracking as required.
• Perform regular floor inspections to proactively identify space, furniture, fixtures or equipment in need of repair and/or maintenance. Contact appropriate contractors to facilitate repairs and work with external resources to facilitate equipment servicing.
• Coordination of all meeting room facilities: responsible for booking, physical set-up and operation of meeting space according to client requirements and provide detailed evaluation of all meeting room facilities for use patterns, equipment suitability, functionality and availability.
• Coordinate installation of new equipment including electrical and cabling contractors, carpenters, drywallers and other skilled trades while making necessary security arrangements for afterhours access.
• Respond to afterhours emergency calls related to physical building, building environment, or building systems such as light and power, domestic and chilled water, HVAC or Life Safety.
• Coordination and responsibility for booking loading dock facilities for external service providers and caterers.
• Direct accountability for physical event set-ups including furniture, stage and entrance structures, power requirements, furniture removal/storage, catering equipment, communications and signage, furniture rentals, waste management and pre and post clean-up activities. Remain on site and on standby in case there are any power or HVAC issues during an event.
• Support staff relocations and furniture modifications. Make minor adjustments, repairs and modifications to furniture as required. Coordinate logistics around pre/post move cleaning, moving bins, packing & labeling, transportation, loading docks, freight elevators, access, HVAC, tools & equipment, etc.
• Proactively address potential requirements around things such as: coffee, water, waste management, cleaning services, plant maintenance, afterhours access for elevators and space, meeting space, Fire Plans and evacuation meeting locations, emergency contacts.
• Working cooperatively with others and being able to adapt to changing requests.
• Carrying out assigned work and being willing to be flexible to take on additional unassigned work that may be required to complete a task.
• Problem solving and solution development to support unconventional facility requests

ABOUT US

At Marks, we want you to experience an extraordinary career in helping to lead our brand’s evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there’s a place for you here.

ACCOMMODATIONS

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

• Daily tasks include general building maintenance, housekeeping support and coordination, equipment maintenance, employee health and safety, service order request management, event planning, meeting room management, support for food services and catering, parking administration and landscaping.
• Receive, process and validate Help Desk service requests received by telephone, e-mail, and personal visits, and maintain service call / work order tracking as required.
• Perform regular floor inspections to proactively identify space, furniture, fixtures or equipment in need of repair and/or maintenance. Contact appropriate contractors to facilitate repairs and work with external resources to facilitate equipment servicing.
• Coordination of all meeting room facilities: responsible for booking, physical set-up and operation of meeting space according to client requirements and provide detailed evaluation of all meeting room facilities for use patterns, equipment suitability, functionality and availability.
• Coordinate installation of new equipment including electrical and cabling contractors, carpenters, drywallers and other skilled trades while making necessary security arrangements for afterhours access.
• Respond to afterhours emergency calls related to physical building, building environment, or building systems such as light and power, domestic and chilled water, HVAC or Life Safety.
• Coordination and responsibility for booking loading dock facilities for external service providers and caterers.
• Direct accountability for physical event set-ups including furniture, stage and entrance structures, power requirements, furniture removal/storage, catering equipment, communications and signage, furniture rentals, waste management and pre and post clean-up activities. Remain on site and on standby in case there are any power or HVAC issues during an event.
• Support staff relocations and furniture modifications. Make minor adjustments, repairs and modifications to furniture as required. Coordinate logistics around pre/post move cleaning, moving bins, packing & labeling, transportation, loading docks, freight elevators, access, HVAC, tools & equipment, etc.
• Proactively address potential requirements around things such as: coffee, water, waste management, cleaning services, plant maintenance, afterhours access for elevators and space, meeting space, Fire Plans and evacuation meeting locations, emergency contacts.
• Working cooperatively with others and being able to adapt to changing requests.
• Carrying out assigned work and being willing to be flexible to take on additional unassigned work that may be required to complete a task.
• Problem solving and solution development to support unconventional facility request