Facilties Assistant

at  CBRE

JOB TITLE: FACILITIES ASSISTANT

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a facilities assistant to join the team located in Oxford.

Key Responsibilities

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
• Maintain break out and kitchen areas when janitorial team not available.
• Administration of taxis booking liaising with customer.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• Ensure signage and notice boards are kept neat and tidy at all times.
• Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
• To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
• Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
• Sort & deliver all incoming (internal and external) post to individual desks.
• Sort all outgoing mail (internal and external), including special and recorded deliveries
• Maintain a safe and tidy work place.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Apply, execute and maintain function related quality issues.

Essential Skilled

• Excellent telephone and email manner
• Computer literate, preferably some data entry experience
• Demonstrate a natural passion and understanding of quality customer service
• Experience within an FM/Customer Service environment providing guest and reception services to the highest standard

JOB TITLE: FACILITIES ASSISTANT

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a facilities assistant to join the team located in Oxford.

Key Responsibilities

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
• Maintain break out and kitchen areas when janitorial team not available.
• Administration of taxis booking liaising with customer.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• Ensure signage and notice boards are kept neat and tidy at all times.
• Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
• To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
• Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
• Sort & deliver all incoming (internal and external) post to individual desks.
• Sort all outgoing mail (internal and external), including special and recorded deliveries
• Maintain a safe and tidy work place.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Apply, execute and maintain function related quality issues.

Essential Skilled

• Excellent telephone and email manner
• Computer literate, preferably some data entry experience
• Demonstrate a natural passion and understanding of quality customer service
• Experience within an FM/Customer Service environment providing guest and reception services to the highest standard

Key Responsibilities

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
• Maintain break out and kitchen areas when janitorial team not available.
• Administration of taxis booking liaising with customer.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• Ensure signage and notice boards are kept neat and tidy at all times.
• Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
• To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
• Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
• Sort & deliver all incoming (internal and external) post to individual desks.
• Sort all outgoing mail (internal and external), including special and recorded deliveries
• Maintain a safe and tidy work place.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Apply, execute and maintain function related quality issues

Key Responsibilities

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
• Maintain break out and kitchen areas when janitorial team not available.
• Administration of taxis booking liaising with customer.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• Ensure signage and notice boards are kept neat and tidy at all times.
• Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
• To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
• Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
• Sort & deliver all incoming (internal and external) post to individual desks.
• Sort all outgoing mail (internal and external), including special and recorded deliveries
• Maintain a safe and tidy work place.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Apply, execute and maintain function related quality issues