Failsafe Officer

at  Imperial College Healthcare NHS Trust

Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Provide failsafe support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary.
To act as a point of contact for all patients under this pathway and provide excellent customer service at all times.
Act as a point of escalation to senior and direct line management if any concerns within clinic capacity or patients.
Ensuring patient pathway run smoothly within the specified area and is not delayed or lost to follow up.
To provide reception cover if needed
Applicant may be required to cross site between Western Eye Hospital and Stowe Eye Care Centre
Establishing, maintaining and monitoring excellent office and information systems directly related to this area and within the hospital
Ensuring quality and customer care standards are met where relevant
Contribution to positive patient experiences.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert

Please refer the Job description for details