Fairmont Gold Manager

at  Fairmont

WHAT’S IN IT FOR YOU?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• Complimentary dry cleaning of business attire
• Salary range of $72,000 - $74,000 annually
• Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowance
  Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
• Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.
• Proactive, innovative and service driven with a demonstrated eye for detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Minimum 1-2 years experience in Rooms, including a solid working knowledge of Front Office operating systems.
• Previous Food and Beverage experience an asset.
• Degree/Diploma in Hospitality Management or a university degree, a strong asset
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognition
• Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQA
• Ensure all Fairmont Gold standards and operating procedures are adhered to
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experience
• Identify and develop existing policies and procedures to improve the guest experience
• Staying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenue
• Responsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont Gold
• Owning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
• Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
• Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations
• Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
• Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outlets
• Merchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International Airport
• Responsible for the pristine cleanliness after all meal periods and throughout the day
• Follow all ALLSAFE, WorksafeBC and Accor Health and Safety policies
• Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
• Assist in supervising other areas of the Front Office as needed
• Other duties as assigned
  Qualifications