Fairmont Gold Supervisor (Luxury Front Desk/Concierge)

at  Fairmont

WHO WE ARE:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You’ll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”
Starting Rate: $23.67 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.08.

YOUR SKILLS & QUALIFICATIONS:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Ability to work well under pressure in a fast paced environment
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
• Strong interpersonal and problem solving abilities
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
• Excellent written and verbal skills with a high attention to detail required
• Solutions-orientated, strong interpersonal skills and problem solving techniques
• Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
• Constant sitting, standing and walking throughout shift
• On occasion must be physically able to lift guest luggage and assist to guest room
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
  Additional Information

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
• Must be available for shift work including weekends, mornings, and evenings.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP’s
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Develop and maintain standards for the department, while adhering to Fairmont’s core standards
• Ensure a safe environment for our guests and colleagues by adhering to the hotel’s Health and Safety policies
• Vital part of the hotel’s Emergency Procedures
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
• Other duties as assigned
  Qualifications