Falls Pathway Administrator

at  Central and North West London NHS Foundation Trust

We are looking to recruit a Administrator to fill vacancy within Camden CICH. As part of your role you will be supporting falls pathway mainly. You may be required to support both Therapies and Community Nursing Services in absence of team administrator to deliver high standards of care.
We are looking for a dynamic, enthusiastic and experienced administrator. The main duties of the role is to manage referrals and discharge on the electronic recording system, be the first point of contact for service users and professionals, check emails for falls groups, escalate to Falls lead for any clinical triage, Liaise with therapists with regards to any situational difficulties with falls group pathway and processes, check and order any stock required for falls groups, take telephone calls and forward messages and minute taking.
Experience working within community settings desirable.
Experience working with System One and Outlook desirable.
The post holder will provide high quality, comprehensive, confidential, administrative support to the Falls team and Therapy Teams.
The post holder will be required to demonstrate excellent organizational and IT skills and have the ability to work independently, using discretion, judgement and critical analysis where appropriate.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you’re at, there’s always a place for you at CNWL.

BENEFITS OF WORKING FOR CNWL INCLUDE:

27 days of annual leave, plus bank holidays, with an increase to 33 days with continuous service
NHS discounts
New starters will have a 13-week probation period which is a supportive process to allow individuals to learn and work within the key aspects of their role over a period of time
If you would like to see what it’s like to work for CNWL please have a look at https://www.cnwl.nhs.uk/work
To answer incoming telephone calls in a professional manner providing reassurance and empathy to service users and their carers or relatives, taking and passing on accurate messages for the team, using knowledge and initiative to identify when messages are of a more urgent nature and ensuring these are forwarded to the appropriate team member.
To offer administrative support to the team at base.
To undertake word processing duties such as typing letters, minute taking and general correspondence as required.
For detailed information about this post please see attached job description
The job is a 4 days job with Mondays to Wednesdays cover as essential and 4th day can be negotiated to be Thursday or Friday due to nature of falls service

Please refer the Job description for details