Family Liaison Officer

at  Outcomes First Group

ABOUT US

Acorn Park is a school for 98 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways – Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil’s homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms.
Teachers can expect to be given a Laptop, have lunch provided daily with the pupils and have a range of benefits from Teachers Pension to Bupa Medical care and a number of salary sacrifice schemes too.
For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

UK APPLICANTS ONLY. THIS ROLE DOES NOT OFFER SPONSORSHIP.

We now have a fantastic opportunity for a Family Liaison Officer to join our close-knit team at Acorn Park School located in Norwich.

ABOUT THE ROLE

As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides.
You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school.
You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues.
Qualifications: GCSE Maths and English at C/5 or above.

Responsibilities:

• Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents.
• To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day.
• Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved.
• Hold weekly virtual drop-in sessions via Teams.
• To provide practical advice and information about Autism and family support [advice] to parents in order for them to support their pupil.
• Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc.