Family Nexus Care Ambassador

at  National Healthcare Group Polyclinics

Family Group: Ancillary

• Patient Care
• Engage and perform relevant screening on children and family identified by or referred to Family Nexus
• Provide basic and personalized health information to client / families
• Provide support to client / families in navigating social-health system by giving information and resources targeting to their needs
• Collaborate with other external agencies and community partners on referrals for timely follow-up
• Publicize mother-child dyad and MSF parenting programmes to children and families
• Identify client / families in need of subsidised services and facilitate referral to financial, social and health services
• Perform accurate documentation in the delivery of care in client / families records
• Support group-based health promotion activities conducted both, in the clinic and community, together with institution partners
• Provide support for engagement activities at clinic with supervisor’s or Clinic Head’s approval
• Track, recall, reschedule referrals for Family Nexus clients who defaulted children and women’s health related services and follow up according to established workflows
• Coordinate the care for client / families with the team in Women and Children’s Services
• Abide by the institution’s policies and procedures on patient care at all times
• Patient Safety and Quality Improvement
• Adhere to the International Patient Safety Goals (IPSG) and infection control practices
• Comply with guidelines and safe practices according to organisational Work Instructions and Policies
• Maintain a clean and safe working environment
• Report unsafe practices and incidences in accordance to NHGP quality standards
• Participate in continuous quality improvement activities
• Adhere to the Personal Data Protection Act
• Professional Development
• Attend appropriate training courses to acquire new knowledge and skills
• Assess own learning needs and undertake learning as appropriate
• Administrative
• Follow-up on referrals to and from Family Nexus
• Assist to track clinical indicators set for Family Nexus
• Conduct and analyse surveys gathered from users’ feedbacks
• Assist supervisor to plan and support group activities conducted in clinic or community
• Perform telephonic follow-up if required

• Participate and support organisational projects and events
• Assist in planning, organising and coordinating activities with supervisor
• Provide incidental housekeeping duties including maintaining cleanliness of workplace and topping up stationery and other consumables
• Perform any other duties as assigned by supervisor