Family Room Manager

at  Ronald McDonald House BC and Yukon

ABOUT THE ORGANIZATION

At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.
In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.
Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

JOB SPECIFIC COMPETENCIES AND SKILLS

• Alignment with the mission and values of Ronald McDonald House BC and Yukon
• Ability to represent the RMH BC with a polished, positive and professional demeanor and attitude at all times
• A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public
• Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
• Self-motivated, ability to work independently and as a supportive team member.
• Results driven and positive energy.
• Organized and solutions oriented.
• Active listener who enjoys meeting people at all levels.
• Basic knowledge of Microsoft Office (Teams, Word and Excel)
• Ability to prioritize, multi-task, set, and achieve deadlines
• Physically able to perform light duties including bed making, and furniture arrangement.
• Clear and concise English language abilities, both written and verbal
• Successful candidate is required to have annual flu shot to work at Surrey Memorial Hospital.
• Some flexibility in scheduling is required to ensure the needs of families are met
• Valid BC Driver’s Licence and access to vehicle is required

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Post-secondary degree in Psychology, Social Work, Social Sciences or equivalent
• 2-3 years of nonprofit or hospital patient, or front line customer service
• Experience developing and implementing programs, resources and policies
• Experience working with children, youth, adults, and families to assess needs and provide resources.
• Training in San’yas, Mental Health First Aid, and Trauma Informed Care preferred.
• Additional languages an asset

Please refer the Job description for details