FAMILY SERVICES COORDINATOR – CASUAL

Ronald McDonald House Charities® Alberta (RMHCA) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.
We know that a family with a sick child is a sick family.  Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.
RMHCA is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHCA operates four Houses offering 87 private family suites, and three Comfort Carts that deliver bedside services in hospital. We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Construction on an expanded facility in Calgary is currently underway and scheduled for completion in January 2025.

REQUIRED QUALIFICATIONS

• High school diploma.
• Strong interpersonal skills; capable of working with a variety of people.
• Minimum 6 months administrative experience is preferred.
• Strong computer skills with experience working with a database.
• Comfortable working in a fast-paced environment.
• Ability to flexibly complete tasks based on priority.
• Ability to problem solve and use critical thinking skills.
• Must provide a clear criminal record check.

YOUR ROLE

Reporting to the General Manager, the Family Services Coordinator will be responsible for working with all RMHC Alberta families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the of the House.
This is a casual position based out of the Medicine Hat Ronald McDonald House and will mainly include evening and weekend shifts.

YOUR KEY RESPONSIBILITIES

Family Support

• Take room bookings, perform family check-in and check-out, and process room payments.
• Respond to family queries and concerns.
• Identify, respond to, report and record emergency and risk situations in the manner communicated in training and in the emergency procedures manual.
• Ensure adherence to House policies by registered guests and/or their approved visitors.
• Accept and receive monetary and gift-in-kind donations.
• Greet all visitors that arrive at the House.
• To remain on their shift until replacement staff have arrived.

Program Support

• Liaise with Home for Dinner and Helping Hands groups and support.
• Support meals in house occasionally cooking and serving meals either provided by RMHC or donated meal
• Meet and greet volunteer groups, provide group orientation, collect paperwork and provide tours.
• Ensure all equipment is properly cleaned and all areas of the facility used by groups have been tidied.
• Support other House Programs such as Pet Therapy, Shuttle, and Rejuvenation

Volunteer Support

• Assign tasks to volunteers as necessary.
• Update volunteers on new procedures and programs/services.
• Ensure volunteer time is utilized in an efficient and effective manner.
• Value, respect and recognize the contributions of volunteers.
• Train and orientate new volunteers.

House Management

• Ensure proper cleanliness of the House inside and out.
• Liaise with the General Manager regarding required tasks on a as-needed basis to support the families.
• Advise General Manager of any area requiring repair work and maintenance projects of infrastructure, including House appliances, furnace, water, heat, etc.
• Always ensure the safety and security of the house.