Family Store Team Leader - Ti Rakau

at  The Salvation Army

• Are you a people leader who loves variety and challenge?
• Have the skills to increase sales and implement operational processes?
• Want to join a great organisation AND make a difference in your community?

ABOUT THE ROLE

The Team Leader role is critical to our store’s success with the primary responsibility of ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements. In addition to leading a successful store team, this role also works closely with the area manager as part of a senior operational team to support successful implementation of strategic directives. Our team leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.

KEY RESPONSIBILITIES:

• Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
• Model and perform tasks within all of the store’s operational functions, providing training opportunities and support to the team
• Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
• Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
• Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
• Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
• Completion of day-to-day business, financial and administrative tasks effectively and accurately