Family Support Leader

at  Daisy Chain Project

PERSON SPECIFICATION

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our ethos of improving the lives of autistic and neurodivergent children, adults and families. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)

EXPERIENCE

• Experience of delivering support services to families, young people and adults with complex needs including autism E, A&I
• Experience of multi-agency working E, A&I
• Experience of working with individuals with Autism Spectrum Disorders and other Neurodevelopmental Disorders E, A&I
• Experience of working in a public health project D, A
• Experience of delivering training to families D, A&I
• Experience of safeguarding vulnerable children and young peoples E, A&T

QUALIFICATIONS

• Level 3 qualification in a relevant field (e.g. autism, education, health & social care) E, A
• Trained to level of Designated Safeguarding Officer (or willing to work towards) D, A

KNOWLEDGE & SKILLS

• Ability to communicate effectively in sensitive and complex cases with individuals from a variety of backgrounds and with varying needs. E, A&I
• An ability to remain calm, objective and proactive when faced with complex cases, including safeguarding E, A&I
• A thorough understanding of the challenges faced by individuals with neurodevelopmental differences E, I
• Excellent written and verbal communications skills E, A/T/I
• Excellent listening skills and the ability to be sympathetic and discreet E, I
• IT literate and able to use all appropriate software packages E, A
• Excellent record keeping skills E, A

KEY TASKS

• Act as the main point of contact for families in need of support and signpost to other services and teams as appropriate
• Asses the needs of families that are new to the service in order to be able to signpost them to the most appropriate support and services.
• Provide a bespoke package of support that is tailored to the needs of the individual families and may include providing strategies and advice, written information and liaising with other services to ensure they get the support that they need.
• Train as a Sleep Counsellor and deliver a package of sleep support and learning workshops to parents/carers who have a child/young person with an identified additional need.
• Build and maintain positive, trust-based relationships with families and young people/adults, in order to identify the key issues which are relevant to them.
• Plan and deliver 1:1 support and group support activities such as parent coffee mornings and drop-in sessions.
• Maintain and develop an up-to-date knowledge of local service provision for
• appropriate signposting and referrals.
• Contribute towards the protection of individuals from abuse by adhering to Daisy Chains safeguarding policies at all times.
• Ensure confidentiality is maintained and that Daisy Chains GDPR Policy is adhered to at all times.

ADDITIONAL RESPONSIBILITIES:

• Comply with the Charities Health and Safety policy in all employment practices
• Maintain the integrity of the Daisy Chain brand in all internal and external communications.
• Work in ways, which promote equality of opportunity, participation and responsibility.
• Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity.
• Undertake any training and development deemed necessary for the pursuance of the post.
• Ability to travel within then community to provide planned services.
• Any other duties from time to time, commensurate with the level of the post
  This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.