Family Support Service Coordinator

at  Catholic Charities

Description: Works Hours: 8:30 a.m. - 5:00 p.m.
Workdays: Monday - Friday
Location: 2127 S. Zarzamora, San Antonio, TX, 78207

SUMMARY:

The Family Support Services Coordinator is responsible for oversight of support services at the St. Stephen’s CARE Center. The Family Support Services Coordinator is responsible for daily pantry and clothing closet operations, program compliance, performance, and ensuring delivery of quality services. The Family Support Services Coordinator will assist in the monitoring of daily progress towards program outcomes, reporting requirements and coordination of volunteer services. The Family Support Services Coordinator will have oversight of pantry and clothes closet by ensuring adequate inventory and ensuring that both areas remain adequately stocked. The Family Support Services Coordinator will also have oversight of assigned staff and volunteers and provide general assistance to clients seeking food and clothing, referrals for wrap around services and assist with incoming donations and shipments.

MINIMUM QUALIFICATIONS:

• Education
• Associate’s degree in social work or business-related field preferred OR
• High School diploma and 2 years’ experience
• Experience
• Minimum of 2 years’ experience in non-profit setting with at least 1 year of experience in program management and/or grant compliance experience.
• License and Credentials
• Reliable transportation
• Valid driver license
• Valid vehicle insurance
• Must have clean driving record
• Bilingual English and Spanish preferred

MINIMUM KNOWLEDGE AND SKILLS:

• Ability to handle crisis and de-escalate situations with participants, volunteers and staff using a trauma informed perspective.
• Ability to multitask and work in a fast-paced environment.
• Ability to maintain grant compliance and submit compliance reports.
• Knowledge of Microsoft Office Programs and word processing.
• Knowledge of Internet, email, and basic phone and voice messaging.
• Organizational and prioritization skills.
• Ability to maintain high standards of client confidentiality.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.

TRAVEL REQUIREMENTS:

Travel requirements for the position includes 20 % local and 0% overnight.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) * This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.*
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted

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• Oversight of daily food pantry/clothing closet with regards to staff assignments, volunteer coordination and pantry/clothing closet general operations.

• Assess service delivery quality and ensure compliance with procedures of internal standards and funding guidelines.
• Assess and analyze current inventory of food and supplies in food pantry and warehouse and coordinate inventory movement and purchasing with Associate Senior Director.
• Ensure all grant and agency required surveys, reporting and outcomes assigned by the Associate Senior Director are completed in a timely manner.
• Ensure compliance standards, and internal procedures are maintained and being followed by staff and volunteers.
• Review weekly trends in pantry and clothing closet operations to determine program sustainability and work with Family Support Services Program Associate Senior Director to determine programmatic needs.
• Assist with organizing/collecting/processing donations of food, clothing, diapers and other items brought to the center
• Assist with stocking and organizing pantry/clothing closet
• Provide other basic needs services and mobilize resources during assigned Family Support Services events and outreach
• Assist with client intake, assessment, and referrals services as needed
• Other duties as assigned by Executive Director and/or Vice President of Programs.