Family Support Staff

at  Catholic Social Services

POSITION SUMMARY

The Family Support Staff (FSS) provides support to participants enrolled at Clare House, a shelter for women with children and expectant mothers who are unhoused. This position is a critical member of a family’s support team and provides services that align with goals developed by the caregiver in their family support plan. FSS staff use a coaching model of support to help caregivers build assets that contribute to permanent stability once they exit the program. A successful FSS uses Motivational Interviewing to help coach clients through change and incorporates a 2Gen model to contribute to wrap around support for the family. All services are provided through a trauma informed lens and support both caregivers and youth. This position is responsible for maintaining a healthy, safe, trauma informed environment that conveys dignity and respect for clients, staff, and visitors.

ABOUT US

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.
Mission: We compassionately serve those in need, strengthen individuals and families, and advocate for the common good.
Vision: All Individuals and Families are Flourishing.
Impact Statement: Catholic Social Services empowers individuals and families on their path to permanent stability, creating thriving communities for all.
Guiding Principles: - Catholic Social Teachings - Reverence for humanity - Striving for excellence - Empowering personal fulfillment - Strengthening through collaboration

QUALIFICATIONS

Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year experience in human services, customer service, or related experience. Ability to make sound decisions based on information available. Ability to work flexible hours, including days, evenings, weekend hours and holidays. Ability to safely transport clients in agency’s vehicle if required. Ability to participate in indoor/outdoor events with clients.
A relevant combination of education and experience may be considered.

Perform all duties in a manner that reinforces tenets of trauma informed care; conveys dignity and respect; and shows kindness and positive regard for others.
Complete schedules shifts, be on time and follow attendance policies.
Complete shift change with co-workers.
Read emails, staff communication log and participant log in the beginning of your shift.
Hourly Security Walks: Monitor shelter/property for safety and cleanliness concerns.
Donation Process: Accept (in-kind slip), process, store or discard donations throughout the day.
Kitchen duties: Rotate, Store and Date food that are donated.
Maintenance request: Able to complete request for shelter needs, safety concerns.
Mail procedures: Accept, sort, and distribute mail.
Personal Care Items: Complete all requests made by participants in a timely manner.
Shelter Cleanliness: Provide cleaning supplies, post and check chore assignments.
Customer Service: Answer the phone courteously at all times. Give directions, route calls as needed.
Conduct phone screenings, log information & referrals.
Complete intakes and discharges.
Complete Critical Incidents and OCS reports
Work under and demonstrate the Trauma Informed Care approach
Provide crises intervention as needed
List items needed for Program Director to purchase.
Facilitate groups and meetings
Other tasks or projects as assigned