Family Support Worker Job Description

at  Prince George Elizabeth Fry Society

EDUCATION, TRAINING AND EXPERIENCE:

Bachelor’s degree in a related human / social service field.
Early Childhood Education license an asset
Two years recent related experience
Or an equivalent combination of education, training and experience
Valid Class 5 driver’s license and a vehicle in good working condition

SKILLS REQUIRED:

Good interpersonal communication, oral and written skills
Computer knowledge including use of social media
Knowledge of early childhood development.
Solid understanding of a harm reduction approach
Understanding of issues related to family functioning
Ability to work effectively with other program staff and community partners.
Ability to work independently and be a team player
Good organization and time management skill

1. Gathers information relevant to the client’s problems, needs and risks by interviewing,
   observing behaviour, meeting with caregivers and service providers and using a variety of
   inventories, checklists and questionnaires. Assesses the information gathered to identify client
   problems, needs and risks. Develops and implements an intervention plan within program
   guidelines.
2. Provides support, guidance and problem-solving to clients to address issues related to family
   functioning in an individual or group setting using techniques such as active listening, conflict
   resolution, basic group counselling techniques and psycho-educational group methods to resolve
   the identified problems, needs and risks.
3. Participates in the development, modification and evaluation of client service plans with the
   integrated case management team. Participates in integrated case management meetings on a
   regular basis to report clients’ activities and progress.
4. Outlines services provided by the program and/or organization. Provides information on and
   referral to other community service providers, resources and professionals as required.
5. Provides parenting skill building to clients on issues such as parent-child interaction, child
   development, discipline and guidance, and behaviour management.
6. Provides emotional support and feedback to clients.
7. Plans and conducts group educational sessions on topics related to family functioning.
8. Liaises with and/or promotes the interests of clients with other community service providers,
   professionals and school personnel as required. Accompanies clients to meetings and
   appointments as required.
9. Maintains related records and statistics and provides reports to the supervisor.
10. Performs other related duties as required.