Family Violence Practice Lead

at  Department of Justice and Community Safety

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Department of Justice and Community Safety
Salary: $95,102 - $107,905
Occupation: Community Services
Reference: VG/DJ3440AUGUST2024
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your Community Services expertise to provide support and advice to the Victim Services Support and Reform branch
• An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 4: $95,102 - $107,905 plus superannuation.

Reporting to the Victims of Crime Helpline Operations Manager, the Family Violence Practice Lead (FVPL) is responsible for developing and supporting family violence practice across the Helpline team ensuring the delivery and provision of high quality and effective services to Victorian family violence victim-survivors seeking support via the Helpline.

Some of your duties will include:

• Monitoring and coordinating the family violence service response by the Helpline, ensuring that services are delivered appropriately and in accordance with relevant legislation and government regulations and guidelines
• Coaching, mentoring and developing the Helpline staff to deliver a high standard of service when responding to family violence, including perpetrator identification
• Responding to complex enquiries, identify and act on priority and urgent matters, and assist staff in providing information for more complicated issues.

To learn more about this role before applying, please read the attached position description.