Family Violence Practice Lead

at  Department of Justice and Community Safety

• Utilise your Community Services expertise to provide support and advice to the Victim Services Support and Reform branch
• An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 4: $95,102 - $107,905 plus superannuation.

Qualifications/Requirements

• A relevant tertiary qualification and/or experience in community services, Social Work, Criminology, Psychology, victim services and/or family violence is desirable

ABOUT THE ROLE:

Reporting to the Victims of Crime Helpline Operations Manager, the Family Violence Practice Lead (FVPL) is responsible for developing and supporting family violence practice across the Helpline team ensuring the delivery and provision of high quality and effective services to Victorian family violence victim-survivors seeking support via the Helpline.

SOME OF YOUR DUTIES WILL INCLUDE:

• Monitoring and coordinating the family violence service response by the Helpline, ensuring that services are delivered appropriately and in accordance with relevant legislation and government regulations and guidelines
• Coaching, mentoring and developing the Helpline staff to deliver a high standard of service when responding to family violence, including perpetrator identification
• Responding to complex enquiries, identify and act on priority and urgent matters, and assist staff in providing information for more complicated issues.
  To learn more about this role before applying, please read the attached position description.

About You:As our ideal candidate, you will possess:

• Extensive knowledge and experience in adopting rigorous approaches to intake assessment, referral, and risk assessment activities within a family violence context
• Demonstrated knowledge and experience in the provision of effective, on-going services to victims of crime and their families informed by organisational guidelines, appropriate theoretical frameworks, and best practice models in direct service delivery
• The ability to use knowledge and awareness of issues pertaining to crime victimisation to achieve desired outcomes for victims of crime and system improvement.

Qualifications/Requirements

• A relevant tertiary qualification and/or experience in community services, Social Work, Criminology, Psychology, victim services and/or family violence is desirable.

To learn more about the Technical Expertise you will need before applying, please read the attached position description.