Farm Shop Cafe – Team Leader

at  Waitrose

AT A GLANCE

Contract Type: Permanent
Location: Leckford Estate Farm Shop
Hours: 39 hours per week, working every other weekend
Salary Range: £11.44 - 13.20 per hour

ESSENTIAL SKILLS

• 1-year Supervisory experience in a Hospitality or customer facing role
• Team Management experience
• Ordering & Stock Management

DESIRABLE SKILLS

• Barista Trained
• Food Hygiene Level 3

ABOUT THE ROLE

We have an exciting opportunity to join our very own Leckford Estate as a Farm Shop Team leader.
The role of the Team Leader is to support Farm Shop & Cafe Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.
This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set Procedures.
You and your Partners may be expected to work in any area of Farm Shop & Cafe to support the wider team as required and to maintain the necessary business dress and hygiene standards.
To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business.

SOME OF YOUR KEY RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Ensure customers are at the centre of all operational decisions, through role modelling outstanding customer service
• Achieve excellent standards of display, availability and cleanliness
• Undertake the required due diligence and comply with Branch Operating standards
• Encourage Partners to improve their knowledge of our brand, our products and the wider business and to share it with customers where appropriate
• Ensure Partners feel well supported during their shift and understand what is required of them
• Effective rota management - right people, right place, right time