FAS POD Sr. Specialist

at  OneSource Virtual

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
Position Summary/Objective
The objective of the Pod Lead is to assign the processors to the customer invoices based on “first in, first out” while making sure all customers in the Pod have invoices in their Workday tenant at the end of the day. The Lead also assigns the cases for the POD, ensures the customer’s cases are answered in a timely manner, and ensures open cases have current follow-up and due dates. This candidate must have a strong attention to detail, good clerical and organizational skills, be quality-oriented, and enjoy working in a team-oriented environment. The ideal candidate must have advanced knowledge of Accounts payable and experience in a Shared Service environment. This candidate must strive to provide “World Class” customer service and enjoy high-volume repetitive work.

Essential Functions/Duties/Responsibilities

• Assign the processors to the customer’s invoices in their Pod to ensure the work is processed “first in and first out” at the beginning and end of their day.
• Assign the Pod customer cases to the processors in a timely manner.
• Ensure all open cases have a current follow-up and due date
• Participates in the daily huddles, giving recognition to the Pod team members who process 140+ invoices per day or other milestones achieved
• Provide supervisor feedback on the health of the Pod
• Process 140+ invoices using OCR. Audit all the information extracted from the invoice for accuracy
• The candidate will be a confident communicator and have good attention to detail
• Ability to work in a pressurized environment driven by deadlines and SLA’s.
• Ability to take responsibility for the quality of own work. Always a Team Player.
• Assist with special projects

Supervisory Responsibility
This role does not have supervisory responsibilities.

Essential Qualifications, Experience & Skills

• Two+ years of Accounts Payable experience.
• Experience in a Shared Services or Outsourcing environment + Understands the Accounts payable process including P.O. pairing.
• Process 140+ invoices per day
• Detail oriented
• Able to work independently in a team environment
• Able to follow written and verbal instruction
• Strong verbal and written communication skills with emphasis on outstanding customer service
• Proficient in MS Word & Excel
• Customer service driven
• Superior Organizational skills to ensure deadlines are met.
• Ability to analyse and interpret information.

Desirable Skills

• Kofax OCR and Salesforce experience
• Shared Services Experience
• Supplier setup experience

Self-Management

• Able to work from home and have an appropriate workspace.
• Compliance with necessary protocols and procedures.
• Communicates freely and interacts with the wider team.
• Offers ideas and suggestions at team meetings
• Can provide excellent customer service with good communication skills.
• Complies with mandatory training requests.
• Takes an interest in driving own development.

• Assign the processors to the customer’s invoices in their Pod to ensure the work is processed “first in and first out” at the beginning and end of their day.
• Assign the Pod customer cases to the processors in a timely manner.
• Ensure all open cases have a current follow-up and due date
• Participates in the daily huddles, giving recognition to the Pod team members who process 140+ invoices per day or other milestones achieved
• Provide supervisor feedback on the health of the Pod
• Process 140+ invoices using OCR. Audit all the information extracted from the invoice for accuracy
• The candidate will be a confident communicator and have good attention to detail
• Ability to work in a pressurized environment driven by deadlines and SLA’s.
• Ability to take responsibility for the quality of own work. Always a Team Player.
• Assist with special project