FBC - Account Manager

at  Catch

WHO IS CATCH?

Catch.com.au has been bringing low prices to everyday Aussies on the brands they know and love since we started shaking up online retail in 2006.
We are Australian owned and operated and have deep expertise on Australian consumer online shopping behaviour. Catch.com.au is part of the Wesfarmers Group, placing us in good company alongside Australia’s top retailers, Kmart, Target, Bunnings, Officeworks and API.
Our vision is to be Australia’s most loved online destination for families. There’s still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.
Fulfilled by Catch (FBC) is an end-to-end fulfilment service offering storage, pick, pack and delivery, returns management and customer service for marketplace Seller items sold on Catch and for other Wesfarmers divisions. The Account Manager will work within our FBC team to foster relationships with our 3PL FBC customer base and help to grow the revenue and build a strategic road map for growth.

THE SKILLS YOU’LL HAVE

• 5 years experience in a retail and/or eCommerce business in either supply chain or retail operations,
• Supply chain management roles, account management or customer service role.
• Experience working to sales targets, Planning & Reporting
• Strong written and verbal communication
• Ability to collaborate cross-functionally within Supply chain and Catch
• Demonstrated drive to set and achieve aggressive growth targets
• Strong quantitative analytical skills (including database analysis and Excel skills).
• A passion for delivering outstanding value to customers
• An eye for detail and solutions-based outlook - find the issue and fix the situation
• Enthusiasm for online shopping - we love working at Catch, we think you will too!
• Prioritisation skills - manage your workload in a sensible and efficient manner

What does a normal day in the life of a FBC - Account Manager look like? Well, no 2 days are alike at Catch, but you could probably expect your day to include some of the following things: