Fee Protect Account Manager

at  Public Trust

KO WAI MĀTOU | ABOUT US

Public Trust is New Zealand’s largest trustee services organisation, providing specialist advice on a range of legal, financial, investment, trust, and estate management services to individuals, families, and businesses. As a purpose-driven, values-led organisation, we help people protect what matters most to them and their whanau. Whether it be planning how they want to pass on what matters most to them - their music collection, family heirlooms, or KiwiSaver savings - or making sure their wishes are carried out after they’re gone, Public Trust is here to help.

Fee Protect is a service that provides student fee protection to Private Training Establishments within New Zealand. The purpose of this role is to provide account management and helpdesk support services to our Fee Protect Customers.

• Monitor the Fee Protect email and phone queues
• Provide timely, professional and accurate advisory services to our customers
• Helping end users navigate and use the Fee Protect website system
• Reviewing applications