Female Team Leader

at  Active Care Group

QUALIFICATIONS / EXPERIENCE REQUIRED

• NVQ Level 3 (or equivalent) in Care as well as previous experience in a similar role is essential.
• NVQ Level 4 (or equivalent) in management would be desirable.
• Experience of working with clients with physical and learning difficulties & managing complex conditions is required.
• Experience of leading a team and knowledge of organising staff rotas is needed.
• A positive interest in active rehabilitation and a desire to enable an individual to reach their full potential is essential.
• The successful candidate will be expected to have excellent communication skills and experience of liaising with family members, professionals and organisations.
• The successful candidate will be expected to have assertiveness skills and have experience of handling complex & challenging situations and conversations.
• A patient, warm, caring, reliable and trustworthy person is needed who can work as part of a team.
• Full training, supervision and support will be provided as required.
• Applicants must have a full driving licence as they will be required to drive the client’s wheelchair accessible vehicle.

QUALIFICATIONS (ESSENTIAL):

• NVQ Level 3 (or equivalent) in Care

QUALIFICATIONS (DESIRABLE):

NVQ 4 (or equivalent) in Management.

KNOWLEDGE / SKILLS / ABILITIES (ESSENTIAL):

• Previous experience in a similar role within care, including managing a care team.
• Experience of caring or providing care for clients with complex physical, learning needs and communication difficulties.
• Knowledge of training requirements in a care setting.
• Ability to maintain accurate and confidential records.
• Good English skills to understand and apply policies and procedures in practice
• Good computer skills with the ability to use email and the internet.

KNOWLEDGE / SKILLS / ABILITIES (DESIRABLE):

• Relevant recent training and experience in First Aid; Moving & Handling & Health & Safety.
• Good understanding of the personal and physical needs of a client with physical and cognitive/ learning difficulties.
• Experience working with vulnerable adults
• Understanding of the Mental Capacity Act 2005

PERSONAL REQUIREMENTS (ESSENTIAL):

• Mature outlook.
• Assertive.
• Approachable
• Flexibility.
• Reliability.
• Patience.
• Able to use own initiative.
• Ability to deal with stressful situations.
• Ability to manage challenging conversations.
• Excellent communication skills both oral and written.
• Good observational skills.
• Ability to build up rapport with client, family and others.
• Be able to follow verbal and written instructions.
• Ability to maintain accurate and confidential records.
• To be able to maintain a consistent approach.
• Able to take and give constructive criticism.
• To be able to work as part of and lead a team, within boundaries.
• Able to acknowledge limitations.
• Consideration of others and of the family.
• Non-judgmental.

OTHER REQUIREMENTS (ESSENTIAL):

• Full driving licence.
• This position requires a fully enhanced disclosure request from the DBS, which the employer will obtain and fund on your behalf. You will also be required to register with the DBS Update Service which is at a cost of £16.00 per year.
• Female applicants only due to the nature of personal care.
  Westcountry Case Management are a friendly, forward-thinking company who help our clients recruit their own support workers. You will be employed directly by the client; however, Westcountry Case Management oversee all aspects of the clients care package on her behalf.
  Westcountry Case Management is committed to safeguarding and protecting all children, young people, and vulnerable adults we work with by implementing a robust safeguarding policy including safer recruitment practices and expects all staff to share this commitment.

PURPOSE:

The Team Leader is crucial in ensuring the effective coordination, management, and delivery of support & care services to the client. The Team Leader roles & responsibilities are multifaceted, involving a combination of leadership, communication, direct care/support, and administrative skills. The team leader’s primary focus is to ensure that Created by Westcountry Case Management Ltd the client receives high-quality care while encouraging a collaborative and supportive environment amongst the staff team and other involved professionals.

WHAT YOU WILL BE DOING:

• Oversee the care provided to the client.
• Communicate effectively
• Work collaboratively
• Problem solve
• Be accountable
• Monitor and assess
• Supporting the staff team
• Handle administrative tasks

COLLABORATING CLOSELY WITH THE CASE MANAGER, THE TEAM LEADER WILL BE RESPONSIBLE FOR:

• Completion of accurate & detailed daily care records weekly.
• Planning staff rotas, accommodating annual leave / sickness cover by arranging bank support workers and agency as needed, and maintain appropriate staff records.
• Checking staff timesheets and processing information to HR for payroll within agreed timescales
• Monitoring of expenditure & daily spending budgets.
• Ensure that the necessary supplies, including medical supplies & medication, equipment, and facilities are available to deliver effective client care.
• Ensure that the clients’ specialist equipment is in good working order, report any that is not, and arrange maintenance, if applicable.
• Arrange appointments and meetings as required.
• To attend, take minutes and lead team/staff meetings as required.
• Take an active part in future employment of team members as and when required & assist with the induction of new staff by ensuring they are aware of day-to-day routines and procedures.
• Carry out additional tasks, when requested, to assist the case manager.

GENERAL DUTIES

• Attend relevant training days and sessions when the opportunity arises.
• Attend staff, team and site meetings as requested.
• To carry out domestic chores as appropriate.
• To keep check of all medication & PPE stock levels for staff and order as necessary.
• Keep your own record of hours worked on a time sheet.
• Provide feedback to the case manager, deputy and family on progress / problems.
• To be aware of the house rules, policies and procedures.
• To organise and manage own time according to delegated workload.
• To complete detailed & accurate daily records.
• To liaise with the case manager, HR & WCM office and respond to requests in a professional & timely manner.
• The team leader must always respect confidentiality.